Refugee Support Services Intern
Assist refugee clients with accessing community services
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Overview
Assist refugee clients with accessing community services
You have:
- Pursuing a degree in a related field
- Punctuality, excellent time management skills, and a flexible schedule
- Ability to maintain confidentiality regarding client information
- Proficiency in a foreign language is preferred, but not required
- Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
- Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle
- Use of personal technology tools for virtual opportunities
- Successfully passing background and criminal history checks as required by federal and state law or by IRC policy
- Holding an Arizona State Level 1 fingerprint clearance card
RESPONSIBILITES:
· Manage client files and track necessary services · Assist Case Managers in enrolling clients to eligible community services · Accompany refugee clients on appointments and interviews with community service providers · Assist supervising Case Manager with intensive cases as they arise · Coordinate with Case Management to ensure services are being received
LEARNING OUTCOMES: Interns will learn basic components of case management services, including trauma-informed care, as well as gain experience networking with community service providers and communicating with people of diverse cultural backgrounds.
Qualifications - Pursuing a degree in a related field - Punctuality, excellent time management skills, and a flexible schedule - Ability to maintain confidentiality regarding client information - Proficiency in a foreign language is preferred, but not required - Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds - Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle - Technology requirements: Interns will be required to use their own technology tools to work on virtual opportunities. IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc. - All personal devices must: -Be kept current with all operating system updates and security patches, -Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha numeric characters for a Laptop. -Have lock screen set to 10 minutes or less with a password required to unlock the device -Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes. -Additional policy details will be discussed during orientation and training.
CLEARANCES:
All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy. All candidates must hold an Arizona State Level 1 fingerprint clearance card.
COMMITMENT:
· SUMMER: Minimum 20 hrs/wk for 3 months · FALL/SPRING: Minimum 10 hrs/wk for 14 weeks · Primary availability during IRC business hours (M-F; 8:30am-5:00pm) · Preference given to applicants able to make multi-term commitment
Reports To: Beth Broome, Refugee Support Services Supervisor
Potential interview questions
| Can you describe a situation where you had to handle confidential information? | This question assesses your understanding and handling of confidentiality in client interactions. | Provide an example that highlights your awareness of confidentiality and how you ensured the information remained private. |
| How would you approach communicating with someone from a different cultural background? | This question evaluates your intercultural communication skills and sensitivity to diverse backgrounds. | Pro members can see the explanation. |
| What steps would you take to manage your time effectively in this role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
