Refugee Support Services

Assist in providing support to refugee clients and managing case files.

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IRC - The International Rescue Committee

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United States of America, Tucson (United States of America)

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Overview

Assist in providing support to refugee clients and managing case files.

You have:

Pursuing a degree in a related field.
Punctuality, excellent time management skills, and a flexible schedule
Ability to maintain confidentiality regarding client information
Proficiency in a foreign language is preferred, but not required
Strong intercultural communication skills
Driver’s license, personal vehicle, auto insurance, and a clean driving record
Willingness to drive clients in personal vehicle
Technology requirements: Required to use own technology tools and keep them updated with security patches.
All offers are contingent on successfully passing background and criminal history checks.
All interns are required to hold an Arizona State Level One fingerprint clearance card.
Commitment: Minimum 20 hrs/wk for 3 months in the summer; Minimum 10 hrs/wk for 14 weeks in fall/spring, primary availability during IRC business hours.

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Details

- Manage client files and track necessary services - Assist Case Managers in enrolling clients to eligible community services - Accompany refugee clients on appointments and interviews with community service providers - Assist supervising Case Manager with intensive cases as they arise - Coordinate with Case Management to ensure services are being received

Qualifications - Pursuing a degree in a related field - Punctuality, excellent time management skills, and a flexible schedule - Ability to maintain confidentiality regarding client information - Proficiency in a foreign language is preferred, but not required - Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds - Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle - Technology requirements: Interns will be required to use their own technology tools to work on virtual opportunities. IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc. All personal devices must:

-Be kept current with all operating system updates and security patches,

-Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a Laptop. -Have lock screen set to 10 minutes or less with a password required to unlock the device -Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes. -Additional policy details will be discussed during orientation and training.

CLEARANCES:

All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy. All interns are required to hold an Arizona State Level One fingerprint clearance card.

COMMITMENT:

-SUMMER: Minimum 20 hrs/wk for 3 months -FALL/SPRING: Minimum 10 hrs/wk for 14 weeks -Primary availability during IRC business hours (M-F; 8:30am-5:00pm) -Preference given to applicants able to make multi-term commitment

Reports To: Beth Broome, Refugee Support Services Supervisor

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Potential interview questions

Can you describe a time when you had to work with someone from a different cultural background?	This question assesses your intercultural communication skills and ability to work with diverse populations.	Share specific examples that showcase your understanding and sensitivity to cultural differences.
How do you manage your time when balancing multiple tasks?	The interviewer is looking for your time management strategies and ability to prioritize effectively.	Pro members can see the explanation.
What steps would you take to ensure a client’s confidentiality is maintained?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a situation where you had to adapt to a last-minute change. How did you handle it?	Pro members can see the explanation.	Pro members can see the explanation.
What motivates you to work in refugee support services?	Pro members can see the explanation.	Pro members can see the explanation.