Refugee Site Assistant

Contract

This is a UNV Refugee contract. More about UNV Refugee contracts.

With over 765,000 registered refugees, including some 90% from Syria, Jordan is among UNHCR's largest operations. The operation moves at high speed and requires regular adaptability and flexibility. Zaatari camp was established on July 27, 2012, as a temporary home for Syrian refugees fleeing their home country. The camp hosts more than 80,000 refugees. The Refugee UN Volunteer Site Assistant is considered the first line of staff covering the community needs, takes the overall responsibility for camp management-related issues in the Zaatari camp, and reports the needed information to the UNHCR Field unit under the direct supervision of the Field officer; this involves receiving queries from the camp refugees, getting the proper action from the field unit staff to provide feedback, supporting the field unit differently and helping deliver services, among other tasks as assigned by Her/his supervisor. Average computer knowledge and good experience in reporting are required. The assigned Refugee UN Volunteer must exercise great diplomacy in his/her tasks and enable harmonization in assistance across the operational area. S/He should also proactively assist the office's units in projecting needs with requesters and participate in planning and unit service delivery strategy. The working conditions at the field level require flexibility, service-oriented, and excellent interpersonal skills to ensure a solid team spirit.

Availability that his/her likeness appears on media, social media, photos, and videos as it will be impossible for UNHCR to prevent such appearances on the public or external occasion s/he will interpret. S/He will need to understand that her/his picture will possibly be seen on the internet.

Additional information:

Refugee UN Volunteers in Jordan are entitled to:

• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,068.5; • Annual and learning leaves; • Free Medical and life insurance; and • Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/volunteer-your-country-conditions-service

Under the direct supervision of the Field Officer, the Refugee UN Volunteer will:

• Support the frequent addressing verification process addressed by the registration unit or other UNHCR units. • Receive queries from the camp refugees about shelter, get the proper answer from the UNHCR field officer to provide feedback, and follow up as necessary. • Facilitate awareness sessions based on the information provided by UNHCR and share information on the shelter with the community. • Support the caravans' distribution operation by helping the field team deliver the newly donated, constructed, or retrieved shelters. • Support the Field unit in monitoring and reporting any infrastructure establishment or ongoing maintenance in the camp. • Support in shelter monitoring and in reporting any current events in the camp 24/7, like fire incidents, shelter vandalisim, caravan trading, violations,…etc. • Receive and answer all shelter eligibility and distribution queries after consulting with the field officer. • Follow up with all district relocation requests and monitor the implementation by consulting with the field officer. • Follow up on the rules and regulations regarding shelter trading and report any incident to the field officer to follow up accordingly. • Follow up and update the waiting list for caravan distribution and the priority/ eligibility of the refugee families to receive extra/new caravan/s. • Support in reviewing/updating the caravan distribution priority/ eligibility list criteria. • Consider the first liners in case of a winterization emergency, and report any areas in the camp affected by the harsh weather to the field officer for proper action. • Support fire awareness plans and report any fire incidents.
• Report empty, vacant, or closed shelters to the field officer for proper action. • Support in prioritizing, reviewing, and discussing the response action for the shelter-related issues referred by different UNHCR units. • Support any UNHCR unit requests in the field as needed. • Follow up on the illegal extensions done by the refugees in the camp. • Follow up on any cases facing problems in the Mobile Wallet services and needing a home visit to check. • Support the Field unit with the data entry and helping contact the camp refugees to collect the field-related information needed. • Reach out to the refugees facing shelter relocation challenges to support them as needed. • Any other related tasks as may be required or assigned by the field officer.

Furthermore, Refugee UNVs are encouraged to integrate the UN Volunteers program mandate within their assignment and promote voluntary action through engagement with communities during their work. As such, they should dedicate a part of their working time to some of the following suggested activities: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and taking an active part in UNV activities; • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end-of-assignment self-reports on UN Volunteer actions, results, and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever possible.

• Integrity and professionalism. • Accountability. • Commitment to continuous learning. • Teamwork and respect for diversity. • Communication. • Genuine commitment towards the principles of voluntary engagement.

camp management-related issues at the national and/or international level. Work experience in the UN or other international Nongovernmental organizations is an asset; • Excellent interpersonal skills, cultural and social sensitivity, and the ability to work inclusively and collaboratively with various partners, including grassroots community members, youth organizations, and authorities at different levels, are required. • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Excellent knowledge of Zaatari camp composition, structure, and sitting; • Excellent knowledge of the UNHCR shelter regulations and strategy; • Knowledge of the fire awareness plans; • Knowledge of the UNHCR emergency plans; • Knowledge of the Mobile Wallet services. • Sound security awareness. • Have affinity with or interest in UNHCR volunteerism as a mechanism for durable development and the UN System.

Note: this assignment is for individuals with stateless, refugee, or similar protective status, including Temporary Protection in the country of assignment.

Official documents as proof of refugee status are mandatory to submit. The applicant with the abovementioned refugee status should submit the official document as proof of refugee status before and/or during the interview. The applications without the respective document will not be considered for this assignment.

The position is based in Sub Office Mafraq, presently a B category duty station. Compared to other governorates, working conditions in the north of Jordan are harsh. Sub Office Mafraq and Field Office Azraq are hot and dry desert, dusty environments with extreme daily temperature fluctuations.

As this is a Refugee UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. A candidate living inside or very close to the camps is a plus as this will help us to achieve fast response times in case of emergencies or any urgent works