Refugee Digital Community Management Assistant

Contract

This is a UNV Refugee contract. More about UNV Refugee contracts.

The office of the United Nations High Commissioner for Refugees (UNHCR) was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband.

Today, over 70 years later, our organization is still hard at work, protecting and assisting refugees around the world.

Since 24 February 2022, Romania has received nearly 1.288.187 refugees fleeing directly from Ukraine or coming from Moldova. While many refugees are passing through Romania as transit country on their way to Poland, Germany, Bulgaria, or other countries, a growing number (over 85 000 at the beginning of July 2022) are remaining in Romania, and either seeking temporary protection, with over 40 000 temporary protection status provided, or applying for work visas. Romania’s status as both a transit and a destination country necessitate a response premised on three key directions: first, providing immediate, urgently needed protection and assistance to arrivals to Romania; second, ensuring information about and access to legal statuses to which arrivals to Romania may apply, alongside non-discriminatory access to rights and services provided by the government and humanitarian actors, and third, ensure accountability and effective two way communication with the refugee population.

This UNV assignment is subject to proof of vaccination against Covid-19 with WHO approved vaccine in accordance with UNHCR’s Administrative Instruction on Covid-19 Vaccination and related Safety Measures. Exceptions may be granted on medical grounds. In exceptional circumstances, the recruitment may be completed on the condition that vaccination is obtained within a specified time”.

Application to this assignment is exclusively open to individuals residing in Romania, registered as asylum seekers for at least 3 months or as refugees or with similar protective status, including Temporary Protection.

Official document as a proof of refugee status is mandatory to submit. The applicant with abovementioned refugee status should submit the official document as a proof of refugee status before and/or during the interview. The applications without the respective document will not be considered for this assignment.

The maximum years of service as a Refugee UN Volunteer is 4 years.

Within the delegated authority and under the supervision of Senior Protection Officer or his/her designated mandated representative(s), and technical supervision of the CBP officer or focal point, and in close cooperation with the Communication and Information Management Units, the UNV [Refugee Digital Community Management Assistant will: • Identify and map the digital platforms and specific social media groups that are being used by Ukrainian refugees in Romania to get information, ask questions and create support networks. • Ensure use of already developed assessments and close coordination with organizations working on digital environments. • Assist UNHCR in developing an approach to link with the identified refugee community groups to share up to date information and encourage digital communication by refugees with humanitarian agencies. • Monitor news and trends on social media at the national level to identify where UNHCR can add value to the conversations and contribute to the information that refugees have about services, opportunities and their rights. Help through this to also identify risks to refugees or potential rumors and misinformation that UNHCR can help to clarify. • Establish partnerships or good working relationships with key Ukrainian actors in digital communities to help produce or promote UNHCR related content that is relevant for their communities (i.e. information on accessing services), and support in disseminating relevant content from said actors in UNHCR communication mechanisms. • Assist, in collaboration with the UNHCR Protection Team and Communication with Communities focal point, with creating content to share through the digital communities on available services for refugees and asylum-seekers and their providers, and on the rights and duties of refugees and asylum-seekers in Romania. • Draft responses to comments left for UNHCR on social media in collaboration with the UNHCR protection team and communication team. • Contribute to the planning, monitoring, and evaluation of UNHCR’s engagement with refugees through digital channels and make recommendations to UNHCR teams on how to improve this engagement. • Regularly update and share information related to ongoing work in digital communities, utilizing agreed data collection methods to identify gaps, assess trends and developments. • Support the establishment of two-way communication mechanism using social media between UNHCR and persons of concern (Ukrainian refugees) by passing on useful information to the different refugee communities while promoting and supporting community engagement, resilience and active participation of refugees in the Romanian social, economic and cultural life. • Maintain permanent coordination and collaboration with the Communication with Communities refugee volunteers based in the field offices to ensure coherent messaging and coordinated response. • Contribute to the planning, monitoring and evaluation of any further community outreach activities. • Contribute to age, gender and diversity mainstreaming in all of UNHCR Romania’s activities. • Any other related tasks as may be required or assigned by the supervisor.

Results/expected outputs: • As an active UNHCR team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNHCR and its beneficiaries in the accomplishment of her/his functions, including: o An updated mapping of digital platforms and specific social media groups that are being used by Ukrainian refugees in Romania; o Established relationships with key Ukrainian actors in digital communities to help produce or promote UNHCR related content; o Regular content shared on social media platforms in collaboration with UNHCR teams (Protection, Community Based protection, Communication, Information Management…); o Recommendations and guidance to UNHCR teams on how to create content to share through digital channels; o Activities held with refugees of different ages, genders and backgrounds to co-develop content and multimedia to share through online communities; o Regular reports and updates on engagement by POCs on social media to inform UNHCR teams; o Reports on common rumors or misinformation identified on social media; • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment; • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

• Professionalism • Integrity • Teamwork and respect for diversity • Commitment to continuous learning • Planning and organizing • Communication • Flexibility • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNHCR’s mission and vision, as well as to the UN Core Values.

the national and/or international level in community engagement, content development and editing, digital content promotion, or other relevant programmes; experience with Community Based Organisations and participatory methods is an asset, as is experience working in the UN or other international development organization; • Excellent oral and written skills; excellent drafting, formulation and editing skills for diverse social media channels; • Experience with writing and editing digital content in Ukrainian and/or Russian, English considered an advantage; • Strong capacity to work with individuals from different ages, genders and backgrounds; • Demonstrable skills in content production for digital channels; • Strong knowledge of social media platforms used by Ukrainian communities, including Telegram, Instagram, Facebook, Tik Tok … • Experience maintaining social media channels and managing online communities; • Ability to identify information needs of people and identify rumors and misinformation to report back to UNHCR; • Accuracy and professionalism in producing interactive multi-media content; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall digital literacy; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • Have affinity with or interest in working with refugees and volunteerism as a mechanism for durable development, and the UN System; • Candidate must be a refugee or a stateless person, legally residing in the country of assignment; • Application to this assignment is exclusively open to individuals residing in Romania, registered as asylum seekers for at least 3 months or as refugees or with similar protective status, including Temporary Protection. • Official document as a proof of refugee status is mandatory to submit. The applicant with abovementioned refugee status should submit the official document as a proof of refugee status before and/or during the interview. The applications without the respective document will not be considered for this assignment.

Romania is located in a temperate climate zone having 4 seasons (spring, summer, autumn and winter). Winters are becoming milder with average temperatures around -2 centigrade on average during the daytime. Summers are hot, occasionally reaching around 35 centigrade, especially in July and August. Bucharest is a safe metropolitan city, however as in any other city caution and good judgement shall be exercised.

Accommodation is relatively easy to find although more challenging in the last few months; short-, mid- and long-term. The city offers a wide range of hotels, Airbnb, long term rents, etc in areas not immediately neighbouring UNHCR Office. Accommodation can be fixed using the services of property agencies but online solutions are also numerous.

As this is a Refugee UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.

UN Volunteer entitlements and allowances: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). For information specific to your assignment please see below:

Monthly Living Allowance (Per month) RON 6000 Entry lump sum (one time payment) USD 400 Travel Ticket when moving to duty station USD 200 Exit allowance (for each month served, paid on completion of contract) RON 500 Medical and life insurance Cigna Private Insurance

Leave entitlements: Annual leave: 2.5 days accrued per calendar month Certified sick leave: 30 days Uncertified sick leave: 7 days Learning leave: 10 working days per consecutive 12 months Maternity Leave: 16 weeks Paternity Leave: 10 days