Refining Shared UI Components and New User Behavior for the Learning Passport
Support Learning Passport documentation and identify user stories.
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Overview
Support Learning Passport documentation and identify user stories.
You have:
- Strong writing and analytical skills.
- Ability to translate programme needs or user feedback into clear technical requirements.
- Experience drafting user stories, acceptance criteria, product requirements, or similar documentation.
- Familiarity with digital learning platforms, learning management systems, or education technology.
- Ability to review platform workflows and describe functionality clearly and accurately.
- Attention to detail and ability to organize information in a structured format.
- Strong communication skills and ability to incorporate feedback.
- Ability to work independently and meet agreed timelines.
- Prior experience with the Learning Passport platform.
- Familiarity with Azure DevOps, Jira, or other product/backlog management tools.
- Understanding of user-centred design, product development, or agile ways of working.
- Experience supporting digital products in low-connectivity, multilingual, or global implementation contexts.
Contract
This is a UNV contract. More about UNV contracts.
The Learning Passport is UNICEF’s flagship digital learning platform, designed to support children, young people, teachers, and communities with access to quality learning content, including in low-connectivity and offline contexts. As the platform continues to evolve, UNICEF is strengthening its product to ensure that country needs, user feedback, and operational realities are translated into clear technical requirements.
This assignment will support the Learning Passport in documenting how the platform currently functions and identifying clear user stories, proposed behaviours, and acceptance criteria. The work will contribute to building a more stable, user-centred, and strengthened platform that can better support implementation across countries.
We are seeking 1 Online Volunteer to support the Learning Passport in refining platform documentation.
The volunteer will review existing page designs to identify shared UI components and behaviors currently embedded across multiple pages, and extract these into dedicated, standalone documentation. The volunteer will also walk through the platform as a new user across all Learning Passport pages to document behavioral differences compared to existing users, and draft corresponding acceptance criteria.
Specific Tasks:
Extract shared components (e.g., navigation bar) that are currently embedded across multiple pages into a separate, dedicated page or set of pages.
Go through the user flow as a new user across all Learning Passport pages, document the proposed behavior for new users, and draft relevant acceptance criteria for each identified behavior.
Required Skills and Experience - Strong writing and analytical skills. - Ability to translate programme needs or user feedback into clear technical requirements. - Experience drafting user stories, acceptance criteria, product requirements, or similar documentation. - Familiarity with digital learning platforms, learning management systems, or education technology. - Ability to review platform workflows and describe functionality clearly and accurately. - Attention to detail and ability to organize information in a structured format. - Strong communication skills and ability to incorporate feedback. - Ability to work independently and meet agreed timelines.
Preferred Skills and Experience - Prior experience with the Learning Passport platform. - Familiarity with Azure DevOps, Jira, or other product/backlog management tools. - Understanding of user-centred design, product development, or agile ways of working. - Experience supporting digital products in low-connectivity, multilingual, or global implementation contexts.
Potential interview questions
| Describe a time when you had to translate user feedback into technical documentation. | This question assesses your ability to interpret and document feedback clearly. | Provide a specific example of a project where you transformed user input into actionable documentation. |
| How do you ensure that your documentation is user-friendly and clear? | The interviewer wants to understand your approach to effective documentation. | Pro members can see the explanation. |
| What steps do you take to verify the accuracy of your documentation? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you share your experience with user story drafting? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle incorporating feedback into your work? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe an instance where you had to work independently on a project. | Pro members can see the explanation. | Pro members can see the explanation. |
| What tools are you familiar with for managing product backlogs or documentation? | Pro members can see the explanation. | Pro members can see the explanation. |
| What challenges have you faced while working with digital education platforms? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 17 days ago
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Updated 17 days ago
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Source:
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