Receptionist - Telephone Operator

Overview

Manage reception and telephone operations, assist visitors and handle correspondence

You have:

• Completion of secondary education or equivalent technical training or commercial education.
• 3 years of relevant experience and ability to work using computer.
• Experience with United Nations, multilateral or other non-profit international organization is an asset.
• Expert knowledge of English required for communication.

Contract

This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education.

Salary

The salary for this job should be more than 1,273 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

Country Office Support Units have been established in the organisational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Enterprise Resource Planning (ERP) system.

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DESCRIPTION OF DUTIES

Under the guidance and supervision of the Operations Officer, the reception/front office assistant will undertake the following tasks.

1.Operation and management of the telephone switchboard in accordance with appropriate protocol. Weekly check and test of all lines.

2.Receive all visitors to the WCO and answer telephones, direct calls and take messages.

3.Registers, classifies and routes incoming correspondence, documents and other materials.

4.Provides general information to clients and visitors and answers to general enquiries of the World Health Organization.

5.Maintenance of recording information in the system, solution of minor technical problems and reporting to telephone service provider for regular maintenance and repair.

6.Update of the Addresses of the Government, other International Organizations, Embassies, and NGOs and other important contacts.

7.Facilitate preparation of various programme documentation including scanning of documents and making copies for the various programmes upon request.

8.Perform any other duties that may be assigned by the supervisor.

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REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education or equivalent technical training or commercial education. Desirable: Post-Secondary training in front office or reception management, business administration or other similar courses.

Experience

Essential: 3 years of relevant experience and ability to work using computer. Desirable: Experience in working with United Nations, multilateral or other non-profit international organization in health development or another UN agency is an asset. Experience in Oracle -based or other ERP systems is an asset.

Skills

The incumbent maintains and updates proficiency in the use of modern office technology through in-house courses, on-the-job training or self-training. He/she keeps abreast of changes in procedures and practices, rules and regulations, organizational structure in the department, cluster and WHO, to be able to brief others and explain procedures.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Knowing and managing yourself Producing results

Use of Language Skills

Essential: Expert knowledge of English. Desirable:

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 12,813 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• Duty station Addis Ababa

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• This is a General Services position. Therefore, only applications from nationals of the country where the duty station is located will be accepted.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

Potential interview questions