Re-advertising: Tripoli - IT Operations Assistant SC4

Are you passionate about changing and improving the lives of millions of people world-wide? Are YOU up for a Life-Changing Experience? Do you want to be part of an International Humanitarian Organization with a very diverse workplace? If YES, this WFP job vacancy is the opportunity for you

Deadline for applications:

This Vacancy Announcement will close on 04 August 2022 at 11:59 PM, Rome Time.

Terms and conditions:

- This position is open to qualified Lebanese candidates ONLY

- Female candidates are encouraged to apply.

- Only shortlisted applicants will be contacted

About WFP:

Assisting more than 90 million people in 83 countries each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.

In Lebanon, WFP works to support approximately 1,200,000 refugees through e-cards; 350,000 Lebanese through NPTP; 75,000 Syrian and Lebanese children through School Meals; and 400,000 Lebanese with in-kind assistance through the economic crisis response. With the goal of providing excellence in user service for the people we serve, WFP is looking for a Full Stack Web Developer to assist the team in their current development tasks, deliver well-documented maintainable code as well as implement corporate WFP solutions in Lebanon.

To know more about WFP’s mission, please check the below video:

https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178/

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Job Context:

The incumbent will be based in Tripoli and may need to travel to other offices in different parts of the country.

Duration:

The IT Operations Assistant will be contracted for an initial term of 12 months. Contract may be extended based on business need and satisfactory performance.

Key Responsibilities (not all-inclusive, nor exhaustive):

The incumbent will report to the IT Officer and will be responsible for successful delivery of IT operational objectives as determined by the IT Officer. Within delegated authority, the staff member will be responsible for the following duties:

• Provide support for all end user devices at field level including those deployed via Cooperating Partners.
• Manage and respond to end user requests through the service management tool.
• Assist in troubleshooting and to test and support all end users’ devices responsible for normal business operations.
• Assist in rollout and maintaining of end user devices and other IT related equipment.
• Ensure end user devices at field level and IT related hardware are properly maintained to ensure maximum uptime.
• Installation of hardware upgrades for end user devices. Install and decommission computer equipment and software as required.
• Provide hands-on training and advise for all IT and related matters are field level.
• Work closely ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Assist in all terrestrial & satellite communication technology management and support.
• Assist in ICT asset management to ensure all equipment are being distributed and registered in the asset tracker.
• Perform other related duties as required.

Standard Minimum Qualifications:

Education: Completion of Secondary School Education. University degree in Information Technology, Computer Engineering, Computer Science, or other related field is an advantage.

Experience: At least three (3) years of progressive experience in the Information Technology field with at least two (2) years of experience directly linked to helpdesk support.

Language: Fluency in both oral and written communication in English and Arabic. Knowledge of French is an added advantage.

Desired Experiences & Competencies:

• Advanced experience in using Office 365 products.
• Good understanding on cloud-based solutions & IT infrastructure components.
• Good Understanding of humanitarian activities in country.
• Ability to work and coordinate with different teams.

• Ability to report and document work-related activities.

  Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.