Re-Advertisement: IT Solutions Officer, Consultant I - Mogadishu

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

POSTING DATES

Posting Date: 1st April 2024 Closing Date: 14th April 2024 (Midnight - East African/KenyanTime)

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

POSITION OVERVIEW

WFP Somalia Country Office is looking for an IT solutions Officer to be based at the country office in Mogadishu, Somalia. He/she will provide technical expertise in the design and development of efficient and innovative integrated IT solutions meeting WFP’s business needs and standards.

As part of the TEC team, the IT Solutions Officer will report to the head of TEC.

WHAT WILL YOU DO? (not all-inclusive)

• Develop and deploy IT systems aligned with business needs ensuring compliance with WFP IT policies, procedures and overall information management strategy.
• Participate in identifying business needs and propose well-researched ideas (by maintaining up-to-date knowledge of technology products) for new or improved systems and solutions that assist in meeting WFP objectives.
• Lead and motivate a small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
• Represent the Country Office on discussions, projects and ongoing initiatives ensuring business requirements are captured as well as active participation in data sharing initiatives at the Country Office providing required TEC input.
• Write detailed technical specifications for incoming and existing applications ensuring traceability back to source requirements. Adopt technical documentation for them for quality, accuracy and comprehensive coverage of functionality.
• Install, configure and customize IT systems, integrate and migrate data between systems ensuring compliance with WFP’s IT standards, guidelines and procedures.
• Adhere to existing applications to WFP standards and follow the entire release process providing early life support and managing incoming developments; maintain and support these solutions for proper use.
• Maintain Customer Relationship Management / Common Feedback Mechanism CRM/CFM solution at the County Office, ensuring corporate compliance.
• Provide support to users, analyse and resolve issues and enhance IT systems following IT policies, procedures and standards.
• Deliver training on new and existing IT functionalities and provide continuous user support while demonstrating capacity building of national staff.
• Work with a Data Analyst to collate and analyze data to contribute to the preparation of accurate reports on IT activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.
• Engage with business units to identify, design and implement business process automation tools using Office365, EasyVISTA or customized source code.
• Develop flows according to corporate guidelines hosted on the corporate Sharepoint site adopting low code or no code where possible.
• Liaise with vendor technical teams and coordinate existing and new software developments by providing SDLC technical recommendations and guidelines that will ensure their quality or adherence to WFP corporate standards and tools; manage their reliability where hosted – Amazon AWS, MS Azure or other hosting environments; assure vendor LTAs and SLAs providing support to solutions currently hosted in these environments.
• Oversee transition of on-premises applications to cloud infrastructure.
• Frequent travel from the Country Office to field locations, promoting a decentralized model.
• Perform other ICT-related duties as assigned.

WHAT WILL YOU HAVE?

Education:

• Advanced university degree (master's degree or equivalent) in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Experience:

• A minimum of 5 year’s experience in the development of flows and automation, applications, and/or databases.
• Has collated data and prepared reports on IT/TC investment and costs to facilitate decision-making by stakeholders.

Language:

• International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

KNOWLEDGE & SKILLS

• Advanced training and/or experience in software development, business analysis and client support.
• General knowledge of UN system policies, rules, regulations and procedures.

TERMS AND CONDITIONS

• This is an international position and candidates must be a national of a country other than the country of assignment. (Female candidates are encouraged to apply)
• This position is based in Mogadishu, the selected candidate will be required to relocate to take up the assignment.
• The contract duration is 11 months (initial)

APPLICATION GUIDELINE

• Create your profile on E-Recruitment, apply and submit your application.
• Please note, the only documents required at this stage is your CV and cover letter.
• Applications that do not meet the above requirements will be disregarded.
• Only shortlisted candidates will be contacted.

DEADLINE FOR APPLICATIONS

Closing Date: 14th April 2024 (Midnight - East African/Kenyan Time)

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.