Quality Assurance/Business Intelligence Officer
Application deadline 1 month ago: Friday 12 Aug 2022 at 00:00 UTCOpen application form
This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.
- References to Kosovo shall be understood to be in the context of the Security Council Resolution 1244 (1999).
Within the delegated authority and under the supervision of the Head of Performance Cell, the UN Volunteer will undertake the following tasks:
• Extract, manipulate, integrate, and prepare data for analysis, dashboards, monitoring and visualization, using tools such as Power BI, etc.
• As guided by the supervisor, contribute to the development of business rules, guidelines, standard operating procedures, and other guidance materials based on the UN regulations. • Prepare and assist the formulation of Key Performance Indicators (KPIs) and a suitable monitoring framework for mission support activities, in line with the strategy and mandate of peace-keeping operations of UNMIK. • Assist in the analysis and identification of requirements for capacity building and provide support for conducting training events. • Implement the QA internal audit plan, monitor and evaluate the workflows, procedures, and performance of all MSD units in accordance with SOPs. • Periodic client survey assessments and coordinate follow up for implementation of action plans, within delegated authority, to address the survey feedback and periodic updates. • Perform other related duties, as required.
Professionalism- Shows pride in work and in achievements; demonstrates professional
competence and mastery of subject matter; is conscientious and efficient in meeting
commitments, observing deadlines and achieving results; is motivated by professional rather
than personal concerns; shows persistence when faced with difficult problems or challenges;
remains calm in stressful situations. Takes responsibility for incorporating gender
perspectives and ensuring the equal participation of women and men in all areas of work.
Planning and organizing - Develops clear goals that are consistent with agreed strategies;
identifies priority activities and assignments; adjusts priorities as required; allocates
appropriate amount of time and resources for completing work; foresees risks and allows for
contingencies when planning; monitors and adjusts plans and actions as necessary; uses time
Client Orientation - Considers all those to whom services are provided to be "clients" and
seeks to see things from clients' point of view; establishes and maintains productive
partnerships with clients by gaining their trust and respect; identifies clients' needs and
matches them to appropriate solutions; monitors ongoing developments inside and outside the
clients' environment to keep informed and anticipate problems; keeps clients informed of
progress or setbacks in projects; meets timeline for delivery of products or services to client
Technological awareness - Keep abreast of available technology. Understands applicability
and limitations of technology to the work of the office. Actively seeks to apply technology to
appropriate tasks. Shows willingness to learn new technology.
Experience in producing tools and materials (reports, presentations) to communicate data driven insights to clients and senior decision-makers using MS Power BI, MS Excel, or any other similar analytics toolsets is desirable.
Experience in sourcing, cleaning, preparing, analysing and integrating data, selecting and developing visualization/metrics that enable easy communication/interpretation by the users is desirable.
Experience in the development, implementation and maintenance of business intelligence/analytics tools and applications, management dashboards or related areas is highly desirable.
Supply Chain management, logistics, procurement or related area is highly desirable.
Kosovo is located in the Balkans mountain range of south-eastern Europe. The climate is continental, with warm summers and cold, snowy winters. Houses/Apartments are easily available and generally have electricity and running water. Costs are reasonable but vary according to location - i.e. city centre vs. outlying villages. Upon arrival, you will reside in a hotel until you get permanent housing. The UNV Field Unit can assist in identify suitable housing. There are no specific health problems associated with Kosovo, and no vaccines are required prior to arrival. Air pollution indexes are high during the winter period and may pose a threat to particularly sensitive groups. UNMIK offices are equipped with air filters. UNMIK provides contracted medical service to its staff should anyone fall ill. Foods and dietary needs of all kinds are available in the many supermarkets. There are marketplaces that cater fruits and vegetables, and bakeries offer some exquisite pastries and breads. Fresh fish and meat are also available. Several English-speaking schools are available in Kosovo.