Quality Assurance/Business Intelligence Officer

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

• References to Kosovo shall be understood to be in the context of the Security Council Resolution 1244 (1999).

Within the delegated authority and under the supervision of the Head of Performance Cell, the UN Volunteer will undertake the following tasks:

• Extract, manipulate, integrate, and prepare data for analysis, dashboards, monitoring and visualization, using tools such as Power BI, etc.
• As guided by the supervisor, contribute to the development of business rules, guidelines, standard operating procedures, and other guidance materials based on the UN regulations. • Prepare and assist the formulation of Key Performance Indicators (KPIs) and a suitable monitoring framework for mission support activities, in line with the strategy and mandate of peace-keeping operations of UNMIK. • Assist in the analysis and identification of requirements for capacity building and provide support for conducting training events. • Implement the QA internal audit plan, monitor and evaluate the workflows, procedures, and performance of all MSD units in accordance with SOPs. • Periodic client survey assessments and coordinate follow up for implementation of action plans, within delegated authority, to address the survey feedback and periodic updates. • Perform other related duties, as required.

Professionalism- Shows pride in work and in achievements; demonstrates professional

competence and mastery of subject matter; is conscientious and efficient in meeting

commitments, observing deadlines and achieving results; is motivated by professional rather

than personal concerns; shows persistence when faced with difficult problems or challenges;

remains calm in stressful situations. Takes responsibility for incorporating gender

perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and organizing - Develops clear goals that are consistent with agreed strategies;

identifies priority activities and assignments; adjusts priorities as required; allocates

appropriate amount of time and resources for completing work; foresees risks and allows for

contingencies when planning; monitors and adjusts plans and actions as necessary; uses time

efficiently.

Client Orientation - Considers all those to whom services are provided to be "clients" and

seeks to see things from clients' point of view; establishes and maintains productive

partnerships with clients by gaining their trust and respect; identifies clients' needs and

matches them to appropriate solutions; monitors ongoing developments inside and outside the

clients' environment to keep informed and anticipate problems; keeps clients informed of

progress or setbacks in projects; meets timeline for delivery of products or services to client

Technological awareness - Keep abreast of available technology. Understands applicability

and limitations of technology to the work of the office. Actively seeks to apply technology to

appropriate tasks. Shows willingness to learn new technology.

Experience in producing tools and materials (reports, presentations) to communicate data driven insights to clients and senior decision-makers using MS Power BI, MS Excel, or any other similar analytics toolsets is desirable.

Experience in sourcing, cleaning, preparing, analysing and integrating data, selecting and developing visualization/metrics that enable easy communication/interpretation by the users is desirable.

Experience in the development, implementation and maintenance of business intelligence/analytics tools and applications, management dashboards or related areas is highly desirable.

Supply Chain management, logistics, procurement or related area is highly desirable.

Kosovo is located in the Balkans mountain range of south-eastern Europe. The climate is continental, with warm summers and cold, snowy winters. Houses/Apartments are easily available and generally have electricity and running water. Costs are reasonable but vary according to location - i.e. city centre vs. outlying villages. Upon arrival, you will reside in a hotel until you get permanent housing. The UNV Field Unit can assist in identify suitable housing. There are no specific health problems associated with Kosovo, and no vaccines are required prior to arrival. Air pollution indexes are high during the winter period and may pose a threat to particularly sensitive groups. UNMIK offices are equipped with air filters. UNMIK provides contracted medical service to its staff should anyone fall ill. Foods and dietary needs of all kinds are available in the many supermarkets. There are marketplaces that cater fruits and vegetables, and bakeries offer some exquisite pastries and breads. Fresh fish and meat are also available. Several English-speaking schools are available in Kosovo.