Quality Assistant

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,203 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The Department of Operational Support and Services is comprised of several services, Infrastructure Support Services (ISS), Logistics Support Services (LSS), Security Services (SEC) and the Global Conference and Training Centre (GCT). The objective of the Department of Operational Support and Services is to ensure high quality, relevant consistent and responsive services in the area of management and administration to all programmes and staff in Headquarters; Regions and officesof WHO, in line with the scope of WHO 2020 Output 434 Safe and secure environment with efficient infrastructure maintenance, cost-effective support services and responsive supply chain including duty of care. To promote an efficient and collaborative customer-oriented working environment that achieves results. The Global Conference and Training Centre, under OSS also manages and supports the delivery of Conference and Training facilities and services for WHO.

DESCRIPTION OF DUTIES

Under the direct supervision of the Head of the Centre, and in collaboration with the Administrative Officer, the incumbent:

--> Ensures that consistent implementation of Professional compliance services is delivered to WHO stakeholders in a result driven, client service oriented and cost-effective manner.

--> Ensures that client feedback is considered to improve the Quality of service delivered.

--> Provide regular briefings to the team to keep them abreast of the new regulations and Rules on the WHO Policies and Procedures.

--> Supports the analysis on the findings statistical data, discrepancies identified and area of non-compliance.

--> Submit recommendations to the Head of GCT for remedial actions and Improvement for a smooth running of activities.

--> Deliver and support outreach and capacity building activities to address root causes of non-compliance identified.Perform all other related duties as assigned.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of a secondary or commercial school or equivalent Desirable: First university degree in Business Administration, Management, Law, Human Resources or related field

Experience

Essential: A minimum of eight years' experience working in the area of administration, Travel Industry, logistics services for a programme. Experience using Enterprise Resource Planning Oracle systems (GSM) or similar packages. Desirable: Experience working in an international Organization

Skills

Concrete skills in managing administrative processes• Sound skills in utilizing Enterprise Resource Planning (ERP): Oracle systems or similar packages.• Strong computer skills in office applications including excel, PowerPoint, and word.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English. Intermediate knowledge of French. Desirable:

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at TND 29,892 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.