QA Team Lead

UNOPS - United Nations Office for Project Services

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Application deadline in 29 days: Sunday 24 Jul 2022 at 23:59 UTC

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This is a IICA-1 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 2 years of experience, depending on education. More about IICA-1 contracts.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background information - ITG

The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby helping people build better lives and countries achieve peace and sustainable development.

ITG’s goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.

Functional Responsibilities

Reporting to the Head of IT Delivery, the Quality Assurance (QA) Team Lead ensures that code and data released to production has high quality and that testing is done in a timely and effective manner to ensure continued benefits for the business without disruptions. The QA Team Lead will coordinate testing efforts across development teams in various locations, making test strategies and plans, increasing automated test coverage and making sure functionality delivered to production has high quality and minimum number of errors or issues. The QA Team Lead will work in close cooperation with teams across different locations and in close cooperation with stakeholders, team members and process leads. The QA Team Lead will be part of a dynamic development team utilizing different software development techniques

The QA Team Lead will perform the following duties:

  1. Team supervision and management
  2. Functional and technical expertise
  3. Knowledge management and innovation

1. Team supervision and management- Act as a mentor for the team and provide guidance to the team on relevant functional and technical matters - Monitor and manage team objectives and performance through the use of appropriate metrics. Monitor implementation and oversee progress - Establish team priorities, and supervise the implementation of work plans - Promote teamwork and collaboration by providing the team with clear direction, objectives and guidance to enable them to perform their duties responsibly, effectively and efficiently - Foster a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed - Coordinate between the QA team and Product Teams to communicate feedback and identify process improvement areas - Coordinate with external outsourcing partners with regards to including external QA resources temporarily on large projects.

2. Functional and technical expertise - Liaise with Product Managers and Solutions Designers to understand business and functional requirements for the purpose of test case creation - Write and execute test cases for given requirements / user stories in a timely manner with high quality; - Perform end user testing based upon provided requirement specifications / user stories; - Analyse users stories / use cases / requirements for validity and feasibility - Provide continuous feedback (both written and verbal) to product team members, product owners and end users in a clear and concise manner; - Test software using different techniques and employing appropriate approaches; - Lead interaction with development team members to identify and reproduce bugs and errors identified by end users; - Execute all levels of testing (System, Integration, and Regression) - Pro-actively identify risks and possible improvements; - Verify data quality and do root cause analysis; - Work with development team members and product managers to understand the scope of the projects and provide objective feedback - Stay updated with guidelines, policy, documentation to better understand how to test; - Act as a backup tester for other functional areas than the primary assigned - Drive the implementation of automated testing to optimise the use of resources

3. Knowledge management and innovation - Embeds relevant knowledge management and innovation within the team as well as across the organisation

  • Contributes to the development of internal capacity across the organization in the area of IT
  • Constantly monitors and evaluates UNOPS policies, procedures, methods, tools and associated systems to ensure its utility, applicability and efficacy
  • Recommends new policies and procedures and introduce innovation and best practices in business operations to enhance services
  • Leads / organises training and awareness / showcasing events and design / set training agendas to build capacity of stakeholders across the business


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education: - Master’s Degree, preferably in Computer Engineering, Computer Science, Technology Management, Mathematics or other relevant discipline is required. - A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree. - Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree

Experience: - Minimum 3 years of experience required in the software industry working with software and web based testing is required - Minimum of 3 years in a team management or mentoring role is required (this experience may be included in the above experience requirement) - QA testing certification is required - Understanding of different types of tests and approaches to testing is required

  • Exposure to one or more of the following business domains: Finance, Payroll, HR or Project Management is highly desired.
  • Experience with varying levels of testing/project complexity and understanding of different software methodologies or frameworks such as Waterfall, Agile or Prince2 is highly desired;
  • Knowledge of test automation and/or SQL is desirable;
  • Experience in writing high quality test cases, performing end user testing, documenting and communicating test results is highly desired;

Language requirements:

  • Full working knowledge of English is essential.
  • Knowledge of another official UNOPS language is an asset

Contract type, level and duration

Contract type: ICA

Contract level: I-ICA 1 Contract duration: on-going

For more details about the ICA contractual modality, please follow this link:

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Added 2 days ago - Updated 13 minutes ago - Source: