Protocol and Customs Support Associate

Volunteering Admin Logistics & Procurement

Overview

Support administrative services related to protocol and customs clearance.

You have:

• A maximum 1+ months of qualifying experience.
• Availability to work full-time.
• Proficiency in Microsoft Office and other relevant software tools.
• Strong communication skills, both written and oral, with the ability to adapt messages to various audiences.
• Excellent organizational and multitasking capabilities.
• Ability to perform under pressure, prioritize tasks, and meet deadlines.
• Strong interpersonal skills and ability to collaborate with diverse teams.

Contract

This is a UNV contract. More about UNV contracts.

UNDP Ethiopia operates under the Standard Basic Assistance Agreement (SBAA) signed with the Government in February 1981 and works closely with the Government of Ethiopia and partners to advance sustainable development, democratic governance, peacebuilding, and climate resilience. The Operations Unit provides critical support functions to ensure that programmes and projects are delivered effectively, efficiently, and in compliance with UNDP rules and regulations.

Within this framework, the Protocol and Customs Associate plays a pivotal role in facilitating smooth administrative processes related to protocol, customs clearance, travel documentation, and liaison with national authorities. The role contributes directly to efficient service delivery for staff, projects, and international partners.

Under the guidance and direct supervision of the Protocol and Customs Analyst, the volunteer will support administrative services related to protocol and customs clearance. The role requires a high level of accuracy, timeliness, and attention to detail, while promoting a client-oriented, quality- and results-focused approach, in line with UNDP rules and regulations.

Under the supervision of the Protocol and Customs Analyst, the UN Volunteer will contribute to the following tasks: • Protocol Services: Provide support in the processing of residence permits, entry and exit visas, and visa extensions by liaising with the Ministry of Foreign Affairs and Immigration. Ensure that all required documentation is accurately prepared and submitted in timely and follow up on approvals and renewals as needed. • Logistical Support: Facilitate customs clearance and shipment logistics by coordinating with relevant government authorities such as the Customs Commission and local customs clearing agents. Ensure the preparation and submission of all necessary documentation, manage official correspondence, and monitor the progress of shipments to ensure timely delivery and compliance with regulations. • Documentation: Maintain organized and up-to-date records related to protocol and logistics activities. Assist in the filing, retrieval, and archiving of official documents. • Cost Recovery: Assist in preparing cost recovery documentation for the services provided by the unit. • Communication: Serve as a liaison between programme teams and UN agencies to facilitate smooth and effective information exchange and timely follow-up on pending actions. • Administrative Support: Provide administrative assistance by participating in meetings, preparing meeting minutes, and supporting the day-to-day administrative operations of the unit, including scheduling, correspondence, and document management. • Additional Tasks: Perform other related duties as assigned by the supervisor.

 •    Accountability
 •    Adaptability and flexibility
 •    Creativity
 •    Judgement and decision-making
 •    Planning and organising
 •    Professionalism
 •    Self-management


•    A maximum 1+ months of qualifying experience.
•    Availability to work full-time.
•    Proficiency in Microsoft Office and other relevant software tools.
•    Strong communication skills, both written and oral, with the ability to adapt messages to various audiences.
•    Excellent organizational and multitasking capabilities.
•    Ability to perform under pressure, prioritize tasks, and meet deadlines.
•    Strong interpersonal skills and ability to collaborate with diverse teams

Addis Ababa is the capital of the Federal Democratic Republic of Ethiopia. The population is estimated at about 4 million or so. Addis Ababa located in the Ethiopian highlands at an altitude of 2,500-2,700 meters. The climate is sunny and temperate, but it can be very cold at night, with freezing temperature at times. It is therefore advisable to bring warm clothing and foresee using heaters and/or log fires when necessary. Addis Ababa is the headquarters for the UN Economic Commission for Africa as well as the African Union (ex-OAU). Thus, there is a very large community of expatriates from all over the world. There are some 80 embassies/diplomatic missions. Housing is most of the time readily available and the rents are, on average, reasonable. Most foodstuffs, beverages, household goods, furniture and clothing, mostly imported from the Middle/Far East, South Africa and Europe, or local brands, can be found, although they can be expensive. Meat, fish, fresh fruits and vegetables are cheap and abundantly available.

The basic infrastructures - roads, utilities, and telecommunications - are below standard, as are medical facilities, which are still largely inadequate, although a few private clinics and hospitals provide reasonably good routine care. There are lots of tourist attractions to visit around the country, although the amenities are often poor to average. Several restaurants around the city serve local or international cuisine and there are numerous social and cultural events throughout the year organized by the international and local communities. Sports facilities (fitness, tennis, swimming, riding, golf, etc.) exist in the major hotels or in different establishments around the city. There are no major or special security concerns within Addis Ababa city limits.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the malicious insurance plan.

You can check full entitlements at the duty station at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos.”

Apply now

Potential interview questions

Added 2 months ago - Updated 1 month ago - Source: unv.org