Protection Officer ( Caseworker )

This opening expired 5 months ago.

DRC - Danish Refugee Council

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Application deadline 5 months ago: Sunday 6 Mar 2022 at 22:59 UTC

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This is a DRC - National contract. More about DRC - National contracts.

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods, and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our six Community Centers.

About the job

The Protection Officer (Caseworker) is responsible for quality implementation of protection case management, primarily for child protection cases, with technical support from Protection Team Leader and Protection Manager, and in synergy with the overall DRC protection program in Syria.

Duties and Responsibilities

  • Identify vulnerable children and caregivers who require case management assistance, in accordance with DRC criteria and case management standard operating procedures (SOPs).
  • Under the technical guidance of Protection Team Leader and Protection Manager, provide comprehensive case management assistance, in accordance with DRC case management SOPs, including case intake, assessment, case planning, client capacity building, supported referrals, case follow-up and review, and case closure.
  • Identify children and caregivers in need of Individual Protection Assistance (IPA) and organize IPA provision, in accordance with DRC IPA SOPs and in close coordination with DRC Finance and Supply Chain colleagues.
  • Maintain an up-to-date service mapping and positive working relationships with relevant service providers in Homs, including DRC colleagues in other sector teams, and facilitate referral of cases to appropriate services in accordance with existing referral pathways and SOPs.
  • Maintain accurate and updated case files and weekly inputs into the case management database, ensuring the highest standards of data protection and confidentiality.
  • Attend weekly/bi-weekly case review and supervision meetings with Protection Team Leader and Protection Manager.
  • Submit timely and accurate weekly reports to Protection Team Leader.
  • Participate in training and other capacity development initiatives as assigned by Protection Manager.
  • Carry out other relevant tasks as assigned by the line manager.
  • Conduct duties in accordance DRC Code of Conduct and DRC Syria Safety procedures.

Experience and technical competencies: (include years of experience)

  • Relevant professional experience of minimum 2 years, with emphasis on social work and working with children

    • Excellent interpersonal skills and ability to communicate with empathy and respect with individuals and groups from various backgrounds
    • Strong understanding of humanitarian programming with an emphasis on protection and psychosocial support services.
    • Strong ability to organize work, meet deadlines, prioritize work under pressure, multitask and maintain attention to detail.
    • Good problem-solving skills, creativity, and flexibility.
    • Ability to work well in teams and promote teamwork, comfortable in a multi-cultural environment, ability to handle pressure well.

    • Demonstrated experience using MS Office (Word, Excel).


Bachelor's degree in psychology, social work or another relevant field.


  • Spoken and written Arabic is essential
  • Working knowledge of English is preferred

In this position, you are expected to demonstrate DRC’ five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.

We offer

Contract length: 6 months

Level: H2 Non-Management

Location: Syria

Expected Start date: 15-March-2022

Application process

Interested? Then apply for this position by clicking on the apply link :

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.

Applications close 06th of March-2022

Need further information?

If you have questions or are facing problems with the online application process, please visit

For further information about the Danish Refugee Council, please consult our website

Added 5 months ago - Updated 5 months ago - Source: