Protection Case Manager (Kyiv/Dnipro/Odesa)

Job Description

Duty station: Kyiv, Dnipro, Odesa

Key working relationships: Position Reports to: Senior PRoL Manager, Ukraine Position directly supervises: Case workers Internal collaborations within IRC: PRoL Managers, Senior Protection and Information Officers, Senior Legal officers, Health Manager, Senior Integrated Protection Information Management Officer, Protection Capacity Building Officer External collaborations to IRC: Protection and information services actors, organizations and agencies

Job Overview/Summary: The Protection Case Manager oversees the crisis case management service and Individual Protection Assistance as part of the crisis case management in Dnipro and Odesa. In some cases, the Protection Case Manager will guide and supervise focused and non-specialized Psychosocial Support Services programs. The Protection Case Manager will be responsible for managing the case workers and provide daily supervision and mentoring.

Specifically, the Protection Case Manager will be responsible for:

Programme implementation: Case Management: - Responsible for the overall provision of protection case management services and provision of the Individual Protection Assistance. - Guide and supervise focused and non-specialized Psychosocial Support Services programs. - Support planning and implementation the activities according to the overall program workplan and weekly movement plans. - Support and supervise the caseworkers through the provision of technical supervision through reviewing challenging or complex cases with the teams, as well as appropriate distribution of tasks within the team. - Development of in-house guidance and SOPs for the provision of case management services, in coordination with the PRoL Managers.

Staff Performance Management, Learning & Development: - Coach, train, supervise and mentor case workers including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews. - Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. - Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff. - Adhere to and act in accordance with the IRC Global HR Policies and Procedures and communicates through word and example a high standard of compliance with all applicable policies and regulations.

Data management and reporting: - Ensure that the case workers maintain complete, accurate, and confidential e-case files to document beneficiary interactions and interventions using IRC tools, in collaboration with the Prol IMO - Make sure to follow case management data protection protocol for case files and clients identifying personal information. - Compile and produce weekly and monthly reports on program implementation to provide information on activities and challenges - Support the implementation of monitoring and evaluation tools and collaborate with the Snr. Integrated protection Information - - Management Officer on the case management beneficiary counts to inform the donor reports

Coordination and representation: - Ensure the development of effective working relationships with Ukrainian stakeholders including partner agencies, civil society groups, authorities, community leaders and service providers for prompt referral, follow up and information sharing. - Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services. - Receive cases referred from other agencies and allocate those cases among team members. Ensure provision of feedback regarding actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.

Requirements: - Minimum of 3 years of relevant work experience in social work, psychosocial support. - Strong experience in training and or coaching others. - Experience facilitating group activities, trainings and workshops and mentoring others. - Excellent communication skills. - Demonstrated understanding of and ability to maintain confidentiality and respect for clients/beneficiaries. - Positive and professional attitude, including ability to lead and work well in a team setting. - High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail. - Computer literate, including Microsoft Word and Excel - Language: Bilingual in Ukrainian and Russian. English is an asset

Qualifications