Protection Associate -Durable Solutions
Join the case processing team for durable solutions in Zarzis.
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Overview
Join the case processing team for durable solutions in Zarzis.
You have:
- Experience in case processing in humanitarian settings.
- Ability to conduct interviews effectively and compassionately.
- Familiarity with data management and electronic databases.
- Strong written and oral communication skills in English.
- Understanding of refugee rights and relevant SOPs.
- Ability to prepare statistical and ad-hoc reports.
- Experience conducting vulnerability assessments.
Deadline for Applications
November 27, 2025Hardship Level (not applicable for home-based)
A (least hardship)Family Type (not applicable for home-based)
FamilyStaff Member / Affiliate Type
UNOPS LICA6Target Start Date
2026-01-01Terms of Reference
The incumbent will be part of the case processing team for durable solutions in Zarzis.(S)he will be actively engaged in profiling, screening and interviewing refugees for solutions, including resettlement, complementary pathways and voluntary repatriation, preparing all necessary assessment reports and documentation in line with relevant SOPs. (S)he will provide counselling to refugees and other persons of concern to help them identify the most appropriate durable solution and make well-informed decisions. The incumbent will ensure timely processing of documents so that persons of concern receive what they need to facilitate access to the identified solution. The incumbent will update and maintain electronic databases for resettlement, voluntary repatriation, and complementary pathways, ensuring accuracy and compliance with procedures. The incumbent will prepare statistical and ad-hoc reports, draft and submit documentation related to durable solutions, and enter data into systems as required. In addition, the incumbent will support the office in Zarzis by conducting Vulnerability Assessments for complex and urgent cases and will, when necessary, support identity management activities.Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other information
This position doesn't require a functional clearance Remote
No
Potential interview questions
| Describe a time when you handled a difficult case with a refugee. What approach did you take? | This question assesses your practical experience in case processing. | Discuss specific challenges you faced and the steps you took to overcome them. |
| How do you ensure accuracy in data management and reporting? | The interviewer wants to evaluate your attention to detail and organizational skills. | Pro members can see the explanation. |
| Can you explain your experience with conducting interviews? What techniques do you find most effective? | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you understand by durable solutions in the context of refugee assistance? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with reporting and documentation in previous roles. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize tasks when handling multiple cases? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to counsel refugees effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you stay updated with the latest policies regarding refugee rights? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 7 months ago
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Updated 7 months ago
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Source:
unhcr.org
