Protection Assistant - Hotline
Provide Arabic-Turkish translation services for refugees.
This opening expired 2 years ago.
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Overview
Provide Arabic-Turkish translation services for refugees.
You have:
- Minimum 1 year of relevant work experience.
- Experience in administrative tasks
- Excellent IT skills
- Experience with following standard procedures and guidelines
- Fluency in local language: Turkish and Arabic is needed
- English proficiency is preferable
Contract
This is a DRC - National contract. More about DRC - National contracts.
Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Protection Assistant - Hotline
****About the Job**
The overall purpose of the role is to provide Arabic-Turkish Turkish-Arabic translation phone services to facilitate communication between refugees, service providers (particularly health providers), host community members, and other actors in need of on-the-spot translation services on a daily basis, and to help ensure access to services through this service.
Sector responsibilities: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.
Geographic scope: Hatay Field Office
This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks.
Main responsibilities
- Provide daily phone translation/interpretation services from Arabic to Turkish and Turkish to Arabic for refugees to facilitate communication with local authorities, health and social services and other private or nongovernmental service providers etc.;
- Ensure use of best interpretation practices, following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages;
- Provide strict renditions of the messages including all the necessary detail of interpret4ed conversations;
- Employ good customer service and communication skills, using clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions;
- Document all calls through continuously updated trackers, and provides updated information to IM/Grants teams as needed;
- Identify and ensure that calls falling outside the scope and purpose of the hotline (such as emergency calls, issues related to complaints/COC violations, or serious protection issues) are properly channeled to the correct service providers or DRC departments
About you
To be successful in this role, you must have diploma or equivalent professional qualification
Moreover, we also expect the following:
Required experience and competencies
Minimum requirements:
• Minimum 1 year of relevant work experience.
• Experience in administrative tasks
• Excellent IT skills
• Experience with following standard procedures and guidelines
• English proficiency is preferable
• Fluency in local language: Turkish and Arabic is needed
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: Focusing on reaching results while ensuring efficient processes.
Collaborating: Involving relevant parties and encouraging feedback.
Taking the lead: Taking ownership and initiative while aiming for innovation.
Communicating: Listening and speaking effectively and honestly.
Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
Contract length: 5 Months
Employment Band: I
Designation of Duty Station: Hatay
Start date: 21.08.2023
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. A****pplications sent by email will not be considered.
Closing date for applications: 18.07.2023
Applications will be reviewed on a rolling basis, DRC reserves the right of conducting tests and interviews before the closing date, and can close the advertisement earlier in case of finding a suitable candidate.
For further information about the Danish Refugee Council, please consult our website drc.ngo.
Please click here to see the Data Protection
Potential interview questions
| Can you describe a time when you had to interpret a difficult conversation? | This question assesses your ability to handle challenging situations and maintain professionalism. | Discuss a specific instance, focusing on your approach and the outcome. |
| How do you handle calls that fall outside the scope of your role? | The interviewer is interested in your problem-solving skills and your ability to follow protocols. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
drc.ngo
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