Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Protection Assistant to be based in Gdynia, Poland.

The Danish Refugee Council (DRC) is a leading protection agency with a mandate to promote and protect durable solutions to conflict and displacement affected populations on the basis of humanitarian principles and human rights. DRC is implementing a multi-sector response to support Ukraine refugees, IDPs, and host populations both within Ukraine and in the neighboring countries of Poland, Romania and Moldova, and wider Europe. Since late February 2022, nearly 4 million Ukrainians and third-country nationals have crossed the border to Poland. As part of its neighboring country's response, DRC is establishing an operational presence in Poland to support displaced populations through a partnership with civil society organizations and national NGOs, duty bearers, and other actors.

DRC Poland will be responsible for the management of four Blue Dots supported by UNHCR and UNICEF in Gdynia, Lublin, Warsaw, and Wrocław. In each location, the Blue Dot services will be provided in collaboration with local/national NGOs. In each location, a designated area lead is responsible for the coordination of the Blue Dot services. With the support of the Protection Team Leader, the Protection Assistant will be responsible for the information/welcome desk at the Blue Dot in Gdynia and also support mobile Blue Dot activities.

About the Job

Main Responsibilities

Welcome Blue Dots clients and provide information on services available on-site and terms of accessing those
Manage information materials available in the Blue Dots and supports linking people to services
Operate Blue Dot info lines
Support identification of protection concerns within the community
Support referrals to relevant services
Direct clients to relevant service provision points within the Blue Dot
Encourage clients to provide feedback after visit using DRC Complaint and Feedback Mechanism
Participate in mobile outreach activities within TriCity and Pomerania region
Document Blue Dot activities as advised by Team Leader
Provide needs-based translation/interpretation support

About You

To be successful in this role we expect you to have a minimum of 1 year of proven experience in refugee/displacement programs. Moreover, we also expect the following:

A diploma or relevant professional experience
Experience in administrative tasks
Excellent IT skills
Experience with following standard procedures and guidelines
Fluency in Ukrainian and Russian
Good command of verbal and written English
Working knowledge of Polish will be considered an asset

We Offer

Contract length: contract until December 31st, 2022 with possible extension depending on funding

Band: Non-Management, I

Geographic scope: Gdynia

Start date: ASAP

We offer a competitive salary and benefits in accordance with Danish Refugee Council’s Terms of Employment for National Staff.

Application Process

All applicants must upload a cover letter and an updated CV in English. Applications sent by email will not be considered.

Closing date for applications: August 16th, 2022

Applications will be reviewed on a rolling basis and we, therefore, encourage you to apply as soon as possible.

For further information about the Danish Refugee Council, please consult our website drc.ngo. For questions regarding the vacancy please contact Evangelia Trikili, evangelia.trikili@drc.ngo

Apply now

Potential interview questions

Can you describe a time when you supported a client in distress?	This question assesses your experience in client support and empathy in challenging situations.	Share a specific situation where you helped someone in need, emphasizing your role and the outcome.
How do you manage your workload when you're given multiple tasks?	The interviewer wants to know about your organizational and prioritization skills.	Pro members can see the explanation.
What steps would you take to identify protection concerns in the community?	Pro members can see the explanation.	Pro members can see the explanation.
How would you approach providing translation/interpretation support?	Pro members can see the explanation.	Pro members can see the explanation.
Can you provide an example of a successful collaboration with local organizations?	Pro members can see the explanation.	Pro members can see the explanation.