The Protection Assistant (Case Management) is responsible for providing case management services to individuals in need, including GBV survivors. S/he will ensure complete support including identification of those at risk, provision of psychosocial support, referral for specialized services and awareness-raising activities.

Responsibilities:

Programme

Ensure the delivery of case management in line with global SOPs and standards, including the interagency GBV case management guidelines.
Effectively use and comply with all the tools, forms and SOPs related to case management as communicated by the Protection Manager. Comply with applicable professional standards related to protection and humanitarian interventions.
Operate in close alignment with referral pathways agreed at interagency level.
Coordinate closely with service providers to ensure survivors and individuals at risk of right violations are provided with high quality service provision (including medical assistance, mental health support and material assistance)
Ensure proper documentation of case data and information in line with the case management guiding principles, adhering to the confidentiality principle. Ensure to abide by all information-sharing protocols in place.
Ensure that individuals in need of protection services and/or assistance are timely and adequately referred to the relevant services. Conduct regular and systematized follow-up of all referred cases to ensure adequate service provision, reassess needs and potentially identify any new trends.
Conduct awareness and capacity-building activities with communities in safe and suitable locations.
Conduct any other programme activities related to the provision of protection services and assistance as instructed by the Protection Team Leader and the Protection Manager.
Mobilize and build strong rapport with communities, adhering to dignified, culturally sensitive approaches.

Monitoring and Reporting

- Produce quality and acurate reports and supporting documentation on CM activities and ensure their timely submission to the Protection Officer (CM) and Protection Team Leader for review and internal information sharing. To this end, ensure that both the hard and soft copies of all activity reports and case management files are safely archived. Overall, effectively use the tools and comply with the processes related to monitoring and reporting, including through the use of shared drive and dedicated platforms for information management.

Representation and coordination

- Represent DRC and the programme towards a wide range of stakeholders including individual beneficiaries, community mobilizers, community-based structures’ members and focals points. To this end, ensure professional

standards and transparent communication in the external representation of the organization so as to build trust and ensure effective collaboration with all concerned stakeholders.

- Ensure that all interactions with individual beneficiaries take place in an environment and in a way that respect and promote the individuals’ safety, agency and dignity in accordance with professional standards for protection and humanitarian work.

Operations support

- Support the coordination of programme support activities as they relate to logistics, administration or security as relevant, under the guidance and supervision of the Protection Team Leader and in coordination with the relevant departments. Comply with all relevant internal policies and directives.

Experience and technical competencies:

2 years of experience in case management, including GBV case management
Good knowledge of case management principles
Ability to maintain confidentiality, respect, non-discrimination, safety and inclusion of GBV cases at all times
Excellent communication and psychosocial first aid skills
Good interpersonal and problem-solving skills, creativity and flexibility
Comfortable in a multi-cultural environment, flexible and able to handle pressure well
Computer literacy (Microsoft Word and Excel)
Ability to work flexible hours in challenging environments
Previous experience in international organizations and humanitarian settings is a plus

Education:

Bachelor in Social work, Counseling, Psychology or other related field

Languages: