Contract

This is a DRC - National contract. More about DRC - National contracts.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East and North Africa (MENA) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Algeria, Libya/Tunisia, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC has 17 offices and approximately one thousand staff members across the MENA region. Following an internal HQ restructuring, from 1st January 2018 the region is focusing on the Middle East, hence Algeria, Tunisia and Libya will transition to a new region during the course of 2018, while Yemen will join the Middle East region. In this position, you are expected to demonstrate DRC’ five core competencies: Striving for excellence: You focus on reaching results while ensuring an efficient process. Collaborating: You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating: You listen and speak effectively and honestly. Demonstrating integrity: You act in line with DRC’s vision.

Overall purpose of the role:

• Delivery of case management services and implementation of individual protection assistance (IPA) and/or cash for protection to vulnerable and at-risk target population in Mosul.
• With guidance from the Protection Team Leader, ensure quality planning, implementation and follow up of case management and IPA activities.

This role forms part of an integrated approach to Economic Recovery programming in Mosul. The Protection Assistants will be embedded within the Mosul Economic Recovery Team and will be providing case management services to Economic Recovery beneficiaries. Due to the integrated nature of the programme, the Protection Assistants will be managed by the Economic Recovery Team Leader for day to day tasks and administrative matters, however they will be technically line managed by the Protection Team Leader who will ensure quality implementation and compliance with DRC’s Protection procedures and guidelines.

The role has a focus on Mosul and ensures compliance to DRC procedures and guidelines within DRC Iraq, the North Area Office and Mosul Office. The role contributes to the implementation of protection strategies for Mosul, which are translated into action plans and day-to-day tasks.

Responsibilities:

Technical

• Identification of people in need of individual protection (Case Management and/or IPA) and ensure timely response, including referrals of people in need of GBV case management or Child Protection case management.
• Provide case management services, in line with DRC Iraq guidance and case management standard operating procedure (SOP) to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons with disabilities).
• At all times, respect information management principles and guiding principles for case management.
• Provide case management services, following standardized case management process including following steps: identification, comprehensive needs assessment, case planning and implementation, follow-up and review, case closure.
• Provide individual protection assistance in line with DRC Iraq guidance and individual protection assistance SOP, including detailed documentation of intake, assessment and distribution.
• Regular follow up on the assigned case to ensure that the case plan remains adequate, to monitor progress and identify additional needs.
• Provide psychosocial support throughout the whole case management process.
• Conduct regular visits to targeted field locations for mobile intake and referral.
• Participate in supervision and coaching sessions, individual and/or in group, including case discussions.
• Participate in internal and external trainings, as requested by the Protection Officer (CM) and Protection Team Leader.

Administrative

• Ensure all IPA and CM activities are recorded and documented accurately and in a timely fashion on DRC Iraq’s IM system.
• Maintain up-to-date and accurate case and IPA files in a safe and confidential manner.
• Support MEAL team with implementation of evaluations and surveys.

• Support Economic Recovery with the implementation of Economic Recovery activities in Mosul when appropriate.

• Produce activity reports as required by Protection Officer/Team Leader (CBP).

• Support Protection Officer/Team Leader (CM) with administrative tasks including purchase requests to supply chain.

Other

• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
• Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
• Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.
• Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.
• Perform any other relevant tasks as requested by the Economic Recovery Team Leader and Protection Team Leader.

Experience and technical competencies: (include years of experience)

• Minimum 1year of relevant work experience in protection in humanitarian setting.
• Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups.
• Understanding of protection principles, protection minimum standards and basic psychosocial support concepts.
• Ability to provide quality reports.
• Understanding of Economic Recovery basics.
• Good reporting skills with a strong focus on timely and accurate reporting.
• Experience in handling case management, including identification and assessment, planning, and following up on the cases.
• Ability to collaborate effectively and respectfully with diverse individuals.
• Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint).
• Experience in utilizing data management of the cases for tracking and monitoring cases.
• Excellent communication and problem-solving skills.
• Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.
• Ability to work flexible hours.
• Fluency in Arabic.
• Ability to communicate well in English (Reading, writing and speaking).

Education: (include certificates, licenses etc.)

• Diploma in social work, counseling, psychology or another related field
• Equivalent professional qualification

Languages: (indicate fluency level)

• Arabic
• English

Key stakeholders: (internal and external)

• DRC staff
• Persons of concerns.
• Other actors working staff.

We offer:

• Contract length: 6 months (with the possibility of extension)
• Salary Band: I
• Start date: 14th of May 2023.
• Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. .