Protection Assistant - Admin

Contract

This is a DRC - National contract. More about DRC - National contracts.

Protection Assistant - Admin

Sana’a

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Danish Refugee Council (DRC) has been operating in Yemen since 2008 using a protection of human rights framework. DRC initially worked in Yemen with mixed migrants coming from the Horn of Africa who are displaced by conflict and drought. Since then, DRC expanded its sectors of intervention and is now providing humanitarian assistance in nineteen governorates throughout the country. Current programme sectors include protection, food security & livelihoods, WASH, Shelter, humanitarian mine action and CCCM.

About the job

Overall purpose of the role: Under the management of the Protection Team Leader and the supervision of the Protection Officer, the Protection Assistant - Admin is responsible for supporting the timely, high-quality, and effective provision of protection services in his/her area of intervention.

Geographic scope: Country (Yemen)

This role has an area focus and ensures compliance to DRC procedures and guidelines within Sanaa Base. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Duties and Responsibilities:

• In coordination with the Protection Team Leader and the Protection Officer, facilitate immediate life-saving medical assistance to children and civilian adults who have incurred injuries as a result of the conflict in Yemen

• Adherence with DRC Victim Assistance SoP in providing any service.

• Support in ensuring the service mapping of service providers operating in the area and internal and external referrals pathways are updated in collaboration with the Protection Team Leader and Community Services Manager;

• Support the Team Leader/Officer with maintaining the case management database up-to-date; regular review and follow-up of referrals, ensuring referral follow-up is conducted appropriately with relevant focal points and the service is provided;
• Support in the referrals of cases to DRC internal departments such as Emergency and external service providers;
• Attend coordination meetings on a regular basis;
• Prepare and submit weekly work plans in a timely manner;
• Support in tracking and reporting of activities and target achievements in the services under their responsibility;
• Raise procurement request/s on dynamics as per DRC internal procedure;
• Support the Team Leader in checking the adherence of the VA, IPA, and CM documentation with DRC SOP;
• Support in filing the documentation online (SharePoint) and in the DRC’s archive;
• Facilitate communication with Finance department for the VA/IPA/DSA payment when needed
• Maintain effective working relationships with relevant stakeholders including partner agencies, community leaders, and service providers;
• The assistant may be requested to attend an emergent call for duty during emergencies, upon the decision of the line manager.
• Any other duties relating to the nature of the job as directed by the Protection Team Leader;
• Maintain positive work relationships within the team, and promote team-building efforts in coordination with the Protection Team Leader;
• Must adhere to DRC’s mission, values, and code of conduct including respect for the principles of neutrality, do no harm, and non-discrimination;
• Must treat all partners and beneficiaries with dignity and respect.

Required competencies

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

About you

Experience and technical competencies: (include years of experience)

• 1-2 years of experience in protection-related work with both children and adults;
• Previous experience in admin, archiving, and working with Dynamics ERP.
• Excellent use of Microsoft Office with a particular focus on Excel;
• Ability to maintain confidentiality, respect, non-discrimination, and safety of clients at all times;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks, and maintain attention to detail;
• Flexibility in working overtime when needed;
• Demonstrated interest in humanitarian work and supporting people affected by conflict;
• Previous experience in international organizations is a strong advantage.

Education:

• University degree in social sciences, or any related field.

Languages:

• Arabic – Fluent
• English – Desirable

Key stakeholders: (internal and external)

• DRC Protection Team and DRC Support Team.
• Other I/NGO running activities in the areas of operations.

We offer

Contract length: DRC will offer the successful applicant a contract until 31 December 2023, renewable dependent on both funding and performance.

Work place: Sana’a, Yemen

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National. This position will be placed at level (NMI).