Projects Officer - Mediation Office (MDT)

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The Mediation Office (MDT) is one of the Fund’s Dispute Resolution System (DRS) offices. It is a small unit that provides confidential, independent, impartial, and informal resources that facilitates the resolution of workplace concerns and prevents workplace conflict from escalating. It deals with issues that can have significant impact on the working environment of the Fund and provides a highly confidential and independent resource to help IMF employees resolve workplace problems.

Through its Mediation, Coaching, Facilitation, and Training services as well as the Peers for a Respectful workplace, the Office works with staff to help find common ground, develop conflict resolution and prevention strategies, and empower them to voice workplace concerns. The office also provides feedback to Senior Management on trends and concerns relevant to the office’s focus on ensuring a workplace characterized by respect, trust, and procedural fairness. The functions and operation of the Mediation Office are governed by GAO 11 Section 03.3.

The Mediation Office is seeking a Projects Officer to provide a full range of responsibilities and specialized support to the office. The successful candidate should have excellent technical and interpersonal skills, maturity of judgment, and an ability to work well in a small office strongly sensitive to the needs of its visitors, and strongly focused on the maintenance of confidentiality. The Projects Officer will report to the IMF Mediator.

Major Duties and Responsibilities:

Coordinate the MDT On-Call Expert Program:

• Serve as a first point of contact for mediators/experts and coordinate the work of mediators, coaches, and facilitators from various geographic regions;
• Manage the administration of the MDT on-call expert program including tracking activities of mediators, assigning cases, conducting regular check-in on case status, providing support as needed, assisting in drafting reports, and assisting in the preparation of facilitation and training sessions;
• Assist in the preparation and delivery of conflict resolution training and other relevant topics;
• Organize periodic meetings and in-person retreat for on-call experts, including coordinating schedules, setting the agenda, preparing materials, coordinating activities and meetings with stakeholders, vendors and third parties;

Serve as Special Projects officer to the Head of the Mediation Office:

• Support the Mediator and Head of Office with special projects;
• Draft talking points and prepare materials for board and management presentations;
• Benchmark and perform research related to MDT case management, policy, standards of practice and issue trends.

Coordinate cases and manage data:

• Overview of cases including meeting with visitors for initial consultation as needed, assigning cases to mediator, coach or facilitator, follow up on case progress;
• Extract data from various systems to perform analysis of usage and issue trends and analyze systemic issues and recommendations;
• Manage data integrity & confidential database including tracking caseload.

Lead the Mediation Office Externship Program:

• Overview the selection process including posting description, screening resumes, and assisting with interviews and selection of candidates;
• Attend externship fairs and build relationships with universities;
• Assign tasks and review work progress and development of externs.

Assist in the production of the annual report:

• Preparation of the Mediation Office’s Annual Report, including consolidating and analyzing data from cases; identifying systemic issues; drafting sections; coordinating editing and revision process, and reviewing final drafts prior to publication.
• Perform other duties and responsibilities in support of the Office of Mediation as requested.

Qualifications:

• A Master’s Degree or equivalent in conflict resolution, organizational development, or the social sciences or a Bachelor’s degree supplemented with 6 years relevant work experience. Specific requirements Include:
• Experience in identifying data sources, interpreting data, visualizing data, and performing analyses for the purpose of problem solving and identification of trends;
• Experience in managing caseload, conducting research and developing reports;
• Proven experience in strategic planning and execution of global events.
• Effective time management and administrative skills, with flexibility to adapt to changing business needs, willingness to learn new skills, and ability to take on additional responsibility;
• Strong interpersonal skills and respect for different points of view in a multicultural environment;
• Excellent organizational skills: ability to prioritize tasks when working on multiple assignments, and to deliver high-quality work under pressure and tight deadlines, with minimum supervision
• Outstanding verbal and written communications skills in English. Proficiency in multiple languages is an asset;

Proven ability to:

• Maintain discretion and confidentiality;
• Function with a high level of integrity, and a professional demeanor;
• Exercise exceptional professional judgment while working with highly sensitive, complex, and often nuanced issues;
• Assess complex systemic issues and organizational cultures and dynamics;
• Work successfully with individuals at all levels of an organization and with populations of diverse needs, interests, and backgrounds.

It is expected that the position will be filled by a qualified candidate from within the IMF Mediation Office.

This vacancy shall be filled by a 3-year Term appointment in accordance with the Fund’s new employment rules that took effect on May 1, 2015.

Department:

MDT Mediation OfficeHiring For:

A09, A10The IMF is committed to achieving a diverse staff, including age, creed, culture, disability, educational background, ethnicity, gender, gender expression, nationality, race, religion and beliefs, and sexual orientation. We welcome requests for reasonable accommodations for disabilities during the selection process.

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Added 3 days ago - Updated 7 hours ago - Source: imf.org