Project Assistant- CRM-1
Assist in accountability and verification processes for project beneficiaries.
This opening expired 1 year ago.
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Overview
Assist in accountability and verification processes for project beneficiaries.
You have:
- Experience in complaints and feedback management.
- Ability to perform data entry and reporting.
- Experience in beneficiary verification processes.
- Skills in training and organizing groups.
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
1. Accountability to beneficiaries.
- Receive, record complaints and feedback from the beneficiaries.
- Compile monthly statistical data of complaints and feedback.
- Data entry to World Vision and WFP Complaint systems.
- Mobilize manageable numbers of beneficiaries for CBT distribution, quarterly verification and Monthly General Food and Cash Distribution.
- Participate in mainstreaming Accountability to the Affected Persons (AAP) across all WFP activities
- Organize post distribution review meetings (PDRM)
1. Beneficiary verification.
- Admit and verify beneficiaries during food distribution.
- Monthly verification of in-kind assistance beneficiaries.
- Quarterly Verification of beneficiaries on Agent banking.
- Support in the monitoring of agent cash out points.
- Ensure the necessary equipment’s for verification are functional
- Support in trouble shooting.
1. Reporting
- Prepare, download and share the daily GDT reports.
- Compile and share the quarterly verification reports.
- Compile monthly statistical data of complaints and feedback.
1. Retailer and Market Strengthening.
- Support to mobilize retailers for bi-annual WFP targeting and monitoring assessment (MFI and RPME)
- Assist retailer groups to create and manage VSLAs and SACCOs to enable sustainable access to credit.
- Support to follow up on retailer performance and support in Retailer Performance Monitoring and Evaluation (RPME)
- Support to organize trainings for retailers.
- Support to organize the identified retailers’ groups to establish leadership and governance.
- Support in linking VSLAs and SACCOs to formal financial service providers (FSPs) for sustainable credit options and digitalization.
Advert Start Date: 10th October 2024
Advert End Date: 17th October 2024
Applicant Types Accepted:
Local Applicants Only
Potential interview questions
| Can you describe a time when you resolved a conflict with a beneficiary? | This question seeks to assess your conflict resolution skills and experience with beneficiaries. | Share a specific example that highlights your problem-solving abilities and empathy. |
| How do you ensure the accuracy of data when entering information into a system? | The interviewer wants to know about your attention to detail and data management practices. | Pro members can see the explanation. |
| Explain how you would organize a training session for retailers. What key elements would you include? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
wvi.org
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