Programs Manager – ERP Systems

IRC - The International Rescue Committee

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Job Description

NB: This role can be based in Nairobi, Islamabad or Amman. This role is also open to candidates from other IRC registered locations.

The IRC is currently deploying an Enterprise Resource Planning (ERP) Management system, branded “Integra”, across Finance, Supply Chain and Program Management functions in all IRC locations. This project will retire some of IRC’s existing systems and tools, bringing them into a cloud-based Microsoft Dynamics 365 environment.

The Programs Manager - ERP Systems serves as the focal points for the interests and support needs of the IRC’s program and grants users across the IRC’s network of offices. Working closely with the Integra Regional Deployment Leads and counterparts from Finance and Supply Chain, the Programs Manager - ERP Systems will support efforts to improve Integra deployment (focusing on program and grants staff perspective) and regularly liaise with Deputy Directors of Programs on Integra deployment matters. The Programs Manager - ERP Systems will also ensure Integra trainings engage program and grants staff and will collaborate with the Integra technical support team to resolve service requests from program and grants staff. The Programs Manager - ERP Systems will travel approximately 20% of their time to the IRC’s offices to support deployment as needed.

Major Responsibilities:

• Represent Program and Grants staff and their system needs on the Integra project, regularly liaising with Deputy Directors of Programs, Program and Grants Coordinators, and HQ CRRD and AMU staff when required.

• Support deployment tasks related to Program and Grants functional areas, including data cleanup and migration from OTIS (the IRC’s grant management application), security role mapping, and developing guidance notes and other deployment-stage communications.

• Support Program and Grants superusers

• Collaborate with the Integra training team to ensure trainings are tailored and delivered to Program and Grants staff.

• Support Program and Grants teams as they test Integra system processes, collect feedback, and share with the Integra deployment team leads.

• Provide hyper support/operational support in response to requests from Program and Grants staff.

• Generate ideas and collect new requests for system enhancements relevant to Program and Grants staff and collaborate with Integra technical colleagues to review, implement, and test these enhancements.

• Contribute to project learning initiatives, representing the perspectives of Program and Grants staff.

Key Working Relationships:

Position reports to: Integra Cross Functional Lead

Position directly supervises: n/a

Indirect reporting: Integra Regional Deployment Leads

Other internal and/or external contacts:

• CRRD: DDPs, Program and Grants Coordinators, HQ staff

• AMU: Compliance & Policy, Program & Grants Support, Strategic Operations pillars

• Integra Project Team: Project Management, Finance ERP DDFs, Supply Chain Advisors, Communications, Hyper Support Team, Trainers, Business System Manager/Analysts

Job Requirements:

• Experience managing programs and grants in an IRC field office at a Manager, Coordinator or Deputy Director

• Excellent verbal and written communication skills; training facilitation skills an advantage

• Experience working cross-functionally, especially with IT, Finance and Supply Chain teams

• Understanding of IRC finance, supply chain, and grant management processes

• Experience with IT systems; experience with Integra or other ERP systems an advantage

• Experience of working in formal project management environment an advantage

• Fluency in English; proficiency in Arabic or French, and other IRC languages an advantage

Working Environment: Standard office work environment, with international and/or domestic travel to support deployment, approximately 20% of the time.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.



Added 1 month ago - Updated 16 days ago - Source: