Programme Officer RAI UK

Job Description BACKGROUND

Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in

responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK

IRC UK was established in London in 1997 to support the organisation’s global activities and

particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based violence. IRC UK comprises approximately 240 staff.

IRC UK launched its first Resettlement Asylum and Integration (RAI) programme in the UK called RISE in 2020, working in partnership with local councils, to provide integration support to resettled refugees in Southeast England. The IRC now supports refugees and asylum seekers throughout England. In September 2023 we will launch a new Refugee Employability Project (REP) in the South West of England, a programme to help support refugees into work.

The Purpose of the Role

The Programme Officer is responsible for assisting UK programmes delivery by providing stakeholder engagement, monitoring and administrative support.

Key Working Relationships:

Position reports to the Head of UK Programmes and will work closely with the REP Project Manager, Economic Empowerment Manager, Integration Project Manager, Education Manager, Community Engagement Officer, Grants and Partnership Manager and Monitoring, Evaluation and Learning Officer.

KEY RESPONSIBILITIES:

Partner and Client Engagement:

- Support partnership mapping process and outreach with the Grants and Partnership Manager, including leading the partner due diligence process, support in subgrant and subcontracts processes and partner monitoring.

- Support partner and client engagement through management of enquiries via the email inbox and maintaining and monitoring online enquiries to IRC client facing webpage.

- Support participant engagement through arranging and facilitating online information and training sessions.

- In coordination with staff, support the development and distribution of an eNewsletter to generate engaging content that promotes RAI activities and keep subscriber mailing list up-to-date;

- Support the organisation of training sessions delivered by UK Programme teams by arranging suitable dates for delivery, and where necessary engaging effectively with participants before and after the session;

Administration and Logistics:

- Manage the programme activity calendar, compiling all project opportunities for engagement, sharing with communications, fundraising and other interested teams.

- Plan the logistics of internal and external visitors to the UK programme including meeting and site visit scheduling.

- Lead in the organisation of in person and online events run by UK Programmes teams including researching and liaising with venues and caterers, booking client travel, gathering necessary client documentation and planning agendas, in coordination with Supply Chain Assistant ensure participants receive programme resources in a timely manner.

- Support the coordination of the client advisory board including meeting scheduling and liaising with HR to ensure correct procedures are in place.

- Work with the Community Engagement Officer to develop a community volunteer programme, lead the operational components of the programme including liaising with HR on developing internal processes

Programme Monitoring:

- Support Programme staff in their collection and recording of client data, including collating client feedback and distributing pre and post client assessments.

- Support the work of the Monitoring, Evaluation and Learning (MEL) Officer including reviewing client data and organising focus group discussion logistics.

- Monitor data quality of the Customer Relationship Management (CRM) system of UK RAI together with MEL Officer, which includes conducting spot checks to ensure data collected is in accordance with the CRM SoP guidance and IRC’s Global M&E standards, and taking steps to address any issues.

- Support UK RAI transition to the CRM, collating project data for batch-upload and supporting CRM trainings and staff onboarding into the system

- Gather supply chain, admin and outside department updates (e.g., media, digital, P&A) relating to donor reporting for UK RAI

Demonstrated skills and competencies:

- Positive, forward looking and able to work well in a team orientated environment.

- Excellent organisational skills.

- Experience with event or training planning.

- Solid experience with Microsoft Office Word, PowerPoint and Excel.

- Experience using word press or a similar website development platform.

- Strong attention to detail (excellent proofreading and editing skills).

- Ability to handle multiple priorities and work well under pressure with multiple deadlines.

- Excellent oral, written and interpersonal skills with evidence of ability to efficiently engage with a wide range and level of staff and organisations.

- Language skills – fluent in written and spoken English.

PERSON SPECIFICATION

Essential:

- Excellent written and oral communication skills: the ability to communicate effectively with colleagues, partners and clients.

- Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships;

- Ability to handle confidential documents and sensitive information;

- Proficiency in using Microsoft Office, experience leading meetings or trainings via online platforms such as Microsoft Teams, Zoom, Skype;

- Solid organisational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines;

- Ability to work as part of a team;

Qualifications **You must have the right to work in the UK. **We will be closing this advertisement early if we get high turn out for this role.****

The application deadline for this role is 28th of January 2024.

IRC UK strives to be an equal opportunities employer. IRC-UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.

If you have any questions or need assistance with the online recruitment process, please contact the IRC UK HR team at [email protected]

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