Programme Officer (Programme Implementation Digital Systems and Tools Rollout Coordinator), P-2, DAPM

Overview

Support global rollout of digital systems for UNICEF country offices.

You have:

• An advanced university degree (Master’s or higher) in Business Administration, International Development, Social Sciences, Engineering, or similar areas.
• A minimum of two (2) years of relevant professional experience in a global system deployment with proven ability to manage projects involving many stakeholders.
• Familiarity with dedicated IT systems utilized by users with a range of experience and aptitudes for IT systems, and related user support systems.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Strong Microsoft Office Skills preferred (SharePoint, Skype, Excel, Word, PowerPoint, Visio).
• Experience with programme implementation lifecycle and UNICEF field experience is an advantage.
• Familiarity and hands-on experience using the UNICEF Digital tools or equivalent corporate bespoke programme implementation reporting tools is required.

Contract

This is a P-2 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be between 101,253 USD and 137,526 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a chance

The Division of Data, Analytics, Planning and Monitoring (DAPM) was established in 2019 to drive decision making and organizational learning, improve effectiveness and achievement of results of UNICEF and its partners to realize the rights and improve the life of every child. DAPM promotes the use of data and monitoring to achieve transformative impact on lives of children.

The Division is responsible for driving, shaping and guiding UNICEF’s evidence-informed analysis, strategic planning, programme monitoring and organizational performance management. As such, DAPM enables the organization to deliver on results in a more coherent manner, based on agile and contextualized programming process, and on data,evidence, and analysis, as well as the application of human-rights based and results-based management approaches.

Within DAPM, the Programme Effectiveness Team (PET) leads, regulates and coordinates the development and issuance of organization-wide procedures, policies, standards, guidance, and tools to strengthen programme effectiveness across all contexts, including programme planning, implementation, monitoring, organizational performance management, knowledge management and organizational learning, at all levels. It liaises with UN agencies, funds and programmes, specialized agencies, other technical organizations and the UN Development Coordination Office in the development and application of programme planning, monitoring, and reporting policies and procedures; and coordinates with the Office of Emergency Programmes (EMOPS), Programme Group and regional offices on provision of direct planning, monitoring and programme implementation support to countries responding to humanitarian contexts.

Under PET, the Programme Implementation Unit (PIU) works on situating UNICEF in the wider architecture of internal and inter-agency commitments, policies, procedures, and tools that are applied by UNICEF to programme and advocate for fulfillment of children’s right, globally and in all contexts. This requires the ability to gather, integrate, and share quality information among multiple stakeholders. Real-time information and problem solving with partners are vital to this process, in both development and humanitarian programmes, and the Results Assessment Module (RAM) and eTools software suite are UNICEF’s corporate solution built for this purpose.

RAM/ e WorkPlan (eWP), eTools (UNICEF internal tools) and the UN Partner Portal (UNPP) are digital platforms used to strengthen work planning and the way it works with partners in managing results for children. eTools development has followed a phased and modular approach, with new software releases based on prioritized features/modules. Over the last several years, eTools has been incrementally introduced to country offices, alongside increasing integration with the UNICEF ERP system (VISION), and the inSight/RAM performance management system, supporting an ICT ecosystem for more results-oriented and efficient use of staff/partner time and resources. The UN Partner Portal (www.unpartnerportal.com) is an inter-agency platform to harmonize the UN’s engagement with civil society partners. Increasing harmonization of inter-agency processes (e.g. Prevention of Sexual Exploitation and Abuse and Due diligence) were lately introduced to the UN Partner Portal UNPP to promote further alignment. Furthermore, eWP in RAM is a UNICEF digital platform that was built to allow UNICEF offices and divisions to develop workplans for an efficient and effective programme implementation

How can you make a difference?

The Programme Implementation Unit in DAPM’s Programme Effectiveness Team seeks a Rollout Coordinator toupport the global rollout of eWP, eTools and UNPP to UNICEF country offices in collaboration with the respective regional offices andnd ensure maintenance of these digital tools.

Responsibilities for this role will include the following:

• Develop and maintain existing eWP, eTools and UNPP rollout plan covering all 7 regions and their respective countries East Asia and the Pacific Regional Office EAPR, Eastern and Southern Africa Regional Office ESARO, Europe and Central Asia Regional Office ECARO, Latin America and the Caribbean Regional Office LACRO, Middle East and North Africa Regional Office MENARO, South Asia Regional Office SARO, Western and Central Africa Regional Office WCARO
• Lead in providing user support and service desk tickets for eTools, UNPP and eWork Planning systems (in RAM, eTools and UNPP)
• Coordinate with UNICEF’s ICTD colleagues and relevant business owners to address requests for system enhancements and bug fixes in the eTools, UNPP and RAM Work Planning system
• Support tracking, monitoring and reporting on the rollout progress for all eTools, UNPP and eWork Planning in RAM platform.
• Maintain a strong working relationship with the regional eTools Rollout Support Specialists (RSS)
• Develop user guides and articles to refine and update the eTools, UNPP and eWork Planning knowledge base as new features are developed and/or existing features are revised
• Serve as an interim focal point for COs that do not have a regional support presence
• Provide quantitatively-driven reports on eTools adoption progress by country and region
• Plan, coordinate and participate in eTools, UNPP and e-Work Planning Training of Trainer and end-user training workshops and sessions
• Support Regional Support Specialists in utilizing uniform KPIs to measure progress on adoption
• Support the integration of digital systems into UNICEF’s organizational procedures, guidelines and business processes
• Support Work Planning business analyst on troubleshooting and testing bug fixes and enhancements for work planning features and integration with eTools system
• Support efficiency gains, success stories and use cases of eTools, UNPP and eWork Planning systems

To qualify as an advocate for every child you will have…

• An advanced university degree (Master’s or higher) in Business Administration, International Development, Social Sciences, Engineering or similar areas. *A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
• A minimum of two (2) years of relevant professional experience in a global system deployment with proven ability to manage projects involving many stakeholders.
• Familiarity with dedicated IT systems utilized by users with a range of experience and aptitudes for IT systems, and related user support systems.
• Familiarity with UNICEF's country programme cycle and associated processes.
• Strong Microsoft Office Skills preferred (SharePoint, Skype, Excel, Word, PowerPoint, Visio)
• Experience with programme implementation lifecycle and UNICEF field experience is an advantage.
• Familiarity and hands-on experience using the UNICEF Digital tools or equivalent corporate bespoke programme implementation reporting tools is required.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Duties can be performed remotely. Alternative duty stations (i.e. other than New York) may be considered and encouraged depending on business needs and feasibility.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Potential interview questions