Programme Associate (Protection) SC6 - Beira

.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Language: Mandatory: fluency in both oral and written communication in English and Portuguese. Desirable: oral proficiency in Sena and/or Ndau.

Work Experience: At least 2 years of relevant and progressively responsible work experience in a humanitarian and/or development organisation, with at least one year dealing with community engagement and/or communication with communities.

Knowledge: Knowledge of humanitarian protection and AAP. Understanding of food security programming is a strong asset.

Other: Good skills in Microsoft Office (particularly excel).

ORGANIZATIONAL CONTEXT

These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). Job holders typically report to a Programme Policy Officer or Head of Field Office. At this level, job holders are expected to demonstrate responsibility and initiative to respond independently to various queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen operational problems on a daily basis. Job holders are expected to manage resources and coach and coordinate support staff.

JOB PURPOSE

On behalf of the Humanitarian Country Team (HCT), the World Food Programme (WFP) has established an inter-agency complaints and feedback mechanism (CFM) as part of the Cyclone Idai and Kenneth humanitarian responses’ accountability to affected populations (AAP). The CFM consists of a toll-free hotline “Linha Verde” managed from Maputo. As part of WFP’s commitments to AAP, WFP has further put in place minimum CFM and other communication with communities (CwC) mechanisms in its food assistance programming, including complaints and feedback boxes, helpdesks and community committees. To ensure reporting, tracking and timely follow-up to issues raised through Linha Verde and other CFM, manage the complaints and feedback boxes, WFP is hiring a national Programme Assistant (CFM). The SProgramme Associate (CFM) supports the Protection Advisor, with efforts to ensure protection integration in WFP’s programmes. The Programme Associate (CFM) reports to the HoSO in Beira with future plan as the national staff focal for CFM.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Ensure effective implementation of WFP’s CFM Guidance Package.
2. Oversee the allocation of complaints and feedback boxes to key programme sites, in close collaboration with Cooperating Partners (CPs) ensuring that boxes are returned to the provincial capital on a two-weekly basis to ensure timely feedback to issues raised.
3. Record all issues raised through Linha Verde and other CFM, in a database, analyse and categorise data and provide recommendations for follow-up.
4. Liaise directly with CPs on any issues raised through Linha Verde and other CFM, to close the feedback loop.
5. Carry out joint field verification visits with CPs to follow-up on critical and/or repeated issues raised through Linha Verde and other CFM.
6. Raise awareness on Linha Verde among affected populations and response partners.
7. Assist with the identification and documenting of protection risks in WFP’s programmes and other protection mainstreaming gaps.
8. Assist with the support and facilitation of capacity building activities of CPs, operational partners and WFP staff.

4Ps CORE ORGANISATIONAL CAPABILITIES

Helps teammates articulate WFP’s Strategic Objectives.

Suggests potential improvements to team’s work processes to supervisor.

Explains the impact of WFP activities in beneficiary communities to teammates.

Articulates how own unit’s responsibilities will serve WFP’s mission.

Trains junior teammates on new skills and capabilities.

Seeks opportunities to work with people from different backgrounds.

Serves as a peer coach for colleagues in same area of work.

Explores ways to consistently be more efficient and accurate in own areas of workand shares new methods of work with colleagues.

Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

FUNCTIONAL CAPABILITIES

Understands basic technical concepts and data and their relevance to food assistance programmes.

Displays capacity to provide inputs into the development, implementation and realignment of high-quality emergency programmes.

Understands and applies basic principles of engagement with government counterparts at the national or local level.

OTHER SPECIFIC JOB REQUIREMENTS

1. Ensure the application of the data protection safeguards, as foreseen in the relevant standard operating procedures (SOPs).
2. Maintain regular communication with WFP Programme team to ensure any programme changes are captured, shared with the CFM Manager to update in the Knowledge Management System (KMS) so that all call centre operators have access to the latest, most accurate information.
3. Ensure prompt reporting of cases of sexual exploitation and abuse (SEA) to the Protection Advisor and support any follow-up actions.
4. Pro-actively identify and report areas for improvement of the CFM itself or the Idai response based on information received.
5. Routine translation of documents and correspondence from English into Portuguese.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has demonstrable experience of rural community development programmes.
• Has demonstrable experience of effectively engaging with rural communities on food assistance, health, nutrition, and/or protection.
• Has experience of producing quality reports, including data analysis.
• Has experience of liaising with local government and working with different stakeholders.
• Has contributed to the implementation of community-based protection activities or complaints and feedback mechanisms.

TERMS AND CONDITIONS

Type of contract: Service Contract (SC6)

Duration: 12 months (With possibility of renewal)

DEADLINE FOR APPLICATIONS

28 January 2021

.

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.