Programme Assistant (Social Assistance)
Support social assistance to vulnerable children in Lebanon
Overview
Support social assistance to vulnerable children in Lebanon
You have:
- Experience in data cleaning and management.
- Ability to resolve complaints through social media.
- Familiarity with cash assistance programs.
- Eligibility: Only candidates with disabilities can apply.
- Proactive attitude and common sense are essential.
Contract
This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.
The UN Volunteer will support the Social Policy in setting up, implementing and monitoring social assistance to Lebanon’s most vulnerable children. In particular, they will support in carrying out quality control for our databases and support to targeted households.
Under the direct supervision of Programme Officer (Social Assistance) the UN Volunteer will undertake the following tasks: • Supporting on data cleaning of databases/MIS of cash assistance programmes • Complaint resolution through social media and partners • Card distribution support with UN partners • Support with support to the cash call centre to monitor inbound and outbound operations.
or academic background in basic database management (Excel) would be an asset. Common sense and a proactive attitude are essential. A training will be provided.
This assignment is part of UNV’s disability inclusion strategy. UNV seeks to 1) provide opportunities for persons with disabilities to serve as UN Volunteers 2) enable UN partners to expand diversity and inclusion of persons with disabilities in their workforce worldwide 3) build a talent pipeline of qualified professionals with disabilities who can contribute to the attainment of the Sustainable Development Goals (SDGs) at national and global levels, with focus on national capacity.
Only candidate with disabilities is eligible to apply for this position. If shortlisted for this assignment, you will be asked for a copy of an official document confirming that you have a disability from a general practitioner, or from an organization of persons with disabilities.
Important: On your profile, kindly select the response “yes” to the question of whether you consider yourself a person living with a disability. Should you require special arrangements to facilitate the interview and assessment during the selection process, please indicate this in the “special remarks” field in your profile. In case you are facing accessibility constraints kindly write an email to [email protected].
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. This position is based in Beirut, Lebanon. National UN Volunteers are part of the malicious insurance plan. National UN Volunteers are expected to be culturally sensitive and adjust to the prevailing culture and traditions.
Reasonable Accommodation
The UN system wishes to create an inclusive workplace and commits to taking appropriate measures to enable persons with disabilities to access and benefit equally from employment and other engagement opportunities such as volunteering, by providing reasonable accommodation. In this context, “reasonable accommodation” means necessary and appropriate modifications and adjustments not imposing a disproportionate or undue burden, where needed in a particular case, to ensure to persons with disabilities the enjoyment or exercise on an equal basis with others of all human rights and fundamental freedoms.[Convention on the Rights of Persons with Disabilities, Article 2]
Potential interview questions
| Can you provide an example of a time when you resolved a complaint effectively? | This question assesses your problem-solving and communication skills in high-pressure situations. | Describe the complaint, your approach to resolving it, and the outcome. |
| How comfortable are you with data cleaning and management tasks? | The interviewer wants to gauge your familiarity and experience with data management tools. | Pro members can see the explanation. |
| What strategies would you use to support targeted households effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why do you believe disability inclusion is important in social services? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you had to work with stakeholders to achieve a goal. What approach did you take? | Pro members can see the explanation. | Pro members can see the explanation. |