Programme Assistant (Digital Solutions) SC5 | Kyiv, Ukraine

Career Opportunity: Programme Assistant (Digital Solutions) SC5 | Kyiv, Ukraine

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Всесвітня продовольча програма (ВПП ООН) - це гуманітарна організація ООН, яка надає продовольчу допомогу у вигляді грошових коштів, сертифікатів або продуктів харчування громадам, що постраждали від війни. У своїй діяльності ВПП керується гуманітарними принципами нейтралітету, неупередженості, гуманності та незалежності. Спираючись на пристрасть, відданість та професіоналізм наших 24 000 співробітників по всьому світу, Всесвітня продовольча програма (ВПП) працює в понад 123 країнах і територіях, щоб доставляти життєво необхідну їжу людям, які залишилися переміщеними внаслідок конфлікту та знедоленими внаслідок катастроф. Крім того, ВПП допомагає окремим особам і громадам знайти кардинальні рішення для багатьох проблем, з якими вони стикаються, будуючи краще майбутнє.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

🚩 Vacancy Announcement n°: 829934

📢 Job Title: Programme Assistant (Digital Solutions)

📌Type of Contract: Service Contract

➡️ Unit / Division: Programme Unit / WFP Ukraine

📍 Duty Station: Kyiv

➡️ Duration: 12 months (renewable)

⏰ Closing date: 29 October, midnight (Central European Time)

🇺🇦 The position is only open to Ukrainian nationals or residents of Ukraine, with a legal work permit.

About WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do, and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

What will you do in this position?

You will support the deployment, implementation, and use of WFP corporate digital solutions: software, applications, programs, utilities.

Why work with us?

The war in Ukraine has had drastic consequences, both for people inside the country and for those around the world dependent on its huge grain supplies. It has caused one of the fastest forced population movements since the Second World War. Close to 8 million Ukrainians are living as refugees across Europe, and another 5.3 million are internally displaced. Many are destitute, having lost their homes and livelihoods. As food production and supply lines are disrupted by fighting, many families in the east and south do not have reliable access to nutritious food.

WFP uses a flexible mix of food and cash assistance to support vulnerable Ukrainians wherever they are. This includes working with local partners to distribute food rations in areas near the frontline and providing cash transfers wherever people have access to banks and markets to buy food. Since March 2022, WFP has distributed food and cash assistance equivalent to 1.9 billion meals to families displaced and affected by the war, partnering directly with local responders.

➡️ WFP is a 2020 Nobel Peace Prize Laureate.

➡️ WFP offers a highly inclusive, diverse and multicultural working environment.

➡️ WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.

➡️ A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

➡️ WFP offers a competitive benefits package including salary, leave plus a medical insurance.

How can you make a difference?

In this position, you will have to:

• Provide end-to-end operational support for smooth delivery of digital programming, including but not limited to, cash/in-kind beneficiary registry, SMS communications, and digital cash transfers – while adhering to data assurance and security standards.
• Work with the data team to prepare clean beneficiary lists, support efforts in data transformation, deduplication, detecting anomalies, using data analytics and techniques, and following up for further verifications and corrective actions.
• Provide 1st level support and problem analysis, diagnosis, and resolution of technical issues for end users, implement corrective solutions or escalation to appropriate persons as required.
• Regularly monitors and follows up on all pending tickets and issues with service desk or relevant technical teams for resolution and closure.
• Assist in the preparation of materials and delivery of training on cash transfer and in-kind digital programming. Provide training and coaching to WFP focal points and partners.
• Coordinate with IT operations team on the maintenance of systems and hardware to ensure technology is running effectively for field operations.

To join us in saving lives, changing lives, you will have:

Education: Completion of secondary education. University degree is a plus.

Experience in supporting piloting, rolling out, and scaling computer systems or digital solutions or similar projects. Experience working with large data sets and summarizing data for business. Experience working in a diverse team, and multi-cultural settings is a plus.

Knowledge & Skills:

• Strong Excel skills and/or similar data analytical tools;
• Broad knowledge of technology and innovations for humanitarian and social impact;
• Problem-solving and client orientation.
• Thrive under pressure and competing deadlines.
• Good interpersonal skills to work effectively with different teams and clients and maintain positive working relations.
• Motivation to work in humanitarian assistance and ability to work in a multicultural environment.

Language: Fluency (level C) in both in English and Ukrainian languages.

Standards of behaviour: The WFP Leadership Framework describes the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity

Drives Results and Delivers on Commitments

Fosters Inclusive and Collaborative Teamwork

Applies Strategic Thinking

Builds and Maintains Sustainable Partnerships

Lives the WFP values and shows humanity and integrity by role modelling care for others

Delivers on commitments and adapts readily to change

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP. Candidates’ alignment with these behaviours is assessed in our selection process.

Before you apply...

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

We aim to achieve parity in our teams in Ukraine. Qualified women applicants are especially encouraged to apply.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

How do you apply...

To be considered, you are invited to apply via WFP’s recruitment portal. CV and cover letter must be submitted in English language.

Only those who are short-listed candidates will be contacted for the next steps of our recruitment process.

We also encourage you to create your candidate profile and set up WFP job alerts to learn more about all the opportunities available to join us and make a difference in the lives of the people we serve.