Programme Assistant (Community feedback mechanism) SC 5

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WFP - World Food Programme

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Application deadline 2 years ago: Friday 11 Jun 2021 at 22:59 UTC

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

DEADLINE FOR APPLICATIONS

This vacancy Announcement will close on 11 June 2021 at 11:59, Rome Time

TERMS AND CONDITIONS

-This position is open to qualified Lebanese candidates ONLY

-Female candidates are encouraged to apply

-Only shortlisted applicants will be contacted

CONTRACT DURATION

12 months renewable based on position need and performance

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP Lebanon provides humantitarian assistance to nearly 1.5 million vulnerable people, in the form of unrestricted food assistance either as in-kind or cash based trasnfers. WFP also supports Lebanese schools with school meals and has run over 300 development activities which include supporting rural infrastructure, as well as education and training opportunities for vulnerable individuals in families. WFP also supports Lebanon’s National Poverty Targeting Programme.

To know more about WFP’s mission, please check the below video:

https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178/

JOB PURPOSE

The incumbent will be responsible for facilitating communication with communities, monitoring beneficiary uptake of services (validation, card distribution and redemption of entitlements) and coordinating a variety of feedback channels, including support supervision of call centre operations

ORGANIZATIONAL CONTEXT

The post is based in WFP Beirut Country Office and the incumbent reports to the Accountability to Affected Populations (AAP), Gender & Protection Officer.

KEY ACCOUNTABILITIES (not all-inclusive)

• A weekly report of the call centre operations and beneficiary communication should be generated and incorporated in the sub-unit weekly report. • Facilitate administrative processes for the Protection, AAP and Gender sub-unit. These include procurement processes, purchase requisition and rising GRNs / SES through WINGS resource planning tool and payment processing for invoices received. • Perform specialized and/or standardized processes and activities within the specific technical area of work supporting alignment with wider programme policies and guidelines. • Provide project management and/or general office support following established targets and WFP’s policies and procedures. • Within the specific area of responsibility, compile data and support analysis and preparation of periodic reports on communications, hotline and protection in order to support operational decision-making. • Provide support in monitoring and ensure accuracy and integrity of hotline data, and initiate action to correct any data discrepancies. • Collect, organize and compile data into the existing database and maintain corporate applications systems within the specific technical area of work • Provide coordination, administrative and specialised services, to support staff in the development, preparation and execution of communications campaigns for target audiences. • Work and exchange information with internal counterparts to support effective collaboration, implementation and monitoring of ongoing project activities. • Support communication and activities with local partners, other UN agencies, NGOs and government institutions. • Draft correspondence, documents and reports related to the field of work. • Act as a point of contact for resolution of general operational queries requesting assistance where necessary. • Follow standard emergency preparedness practices to ensure WFP is able to quickly respond and deploy needed resources to affected areas at the onset of the crisis. • Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Secondary School Education. Bachelor degree in English literature, political science, international affairs, public policy, nutrition or other related field is a plus.

Experience: At least Four (4) years of progressively responsible experience, including at least two (2) years in programme, hotline, beneficiary communications, monitoring, or other related fields.

Language: Fluency in both oral and written communication in English and Arabic. Knowledge of French is an advantage.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Experience utilizing computers including Microsoft Office specifically Microsoft Word and Excel. Experience using statistical analysis software like SPSS is a plus. • Fluency in English and ability to communicate effectively. • Fluency in Arabic and ability to communicate effectively. • Ability to undertake basic statistical analysis. • Clear and concise written communication in Arabic and English • Ability to coordinate and facilitate communication with other agency teams including ability to contribute to the effective implementation of programmes and policy discussions. • Knowledge of WFP activities and procedures in the country is a plus.

Added 2 years ago - Updated 2 years ago - Source: wfp.org