Programme Assistant (Accountability to Affected Populations) G5

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WHY TO WORK AT WFP?

Join us to make a difference!

SAVING & CHANGING LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY 🌍 Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.

UNLIMITED POSSIBILITIES 💡 Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

ORGANIZATIONAL CONTEXT

WFP is globally known for its ability to deliver food assistance rapidly to people in need. However, to continue responding effectively in challenging contexts while also contributing to longer-term efforts to end hunger, WFP is also committed to analyse the particular needs, capacities, vulnerabilities, priorities and strengths of the affected populations. The AAP Programme Assistant will directly contribute to ensuring WFP has sound accountability systems in place.

Within the framework of its new Country Strategic Plan (CSP 2023-2027), WFP Jordan has decided to strategically invest on AAP and enhance its internal and external processes. At this regard, the AAP Programme Assistant will support WFP Jordan to improve the mainstreaming and integration of AAP and community engagement (CE) elements into all programmes and operations, based on WFP policies and guidelines.

JOB PURPOSE

In particular, under the direct supervision of the AAP Officer, the AAP Programme Assistant will focus on expanding the AAP, CE and CFM (complaints and feedback mechanisms) portfolio of the governmental counterparts WFP Jordan is planning to provide Technical Assistance to.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Provide support and assist in the development and implementation of various activities and processes within the area of Accountability to Affected Populations (AAP), complaints and feedback mechanism (CFM), and community engagement (CE). 2. Support and assist in the assessment, planning and implementation of complaints and feedback mechanism (CFM) processes for government entities and ensure alignment with policies and guidelines. 3. Support the AAP Officer in building knowledge on AAP principles and CFM under the social protection portfolio. 4. Support in building knowledge for social protection activities in case handling and referring process across different CFM channels. 5. Support in capacity building through conducting different types of AAP/CFM trainings for government concerned staff. 6. Support the AAP Officer in the coordination and collaboration with other stakeholders, including government authorities, UN agencies, NGOs and other partners to facilitate CFM implementation, integration and capacity building. 7. Liaise with internal and external stakeholders to support effective implementation of government CFM channels, aligned with CFM standards and manuals. 8. Any other tasks as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience:

• At least 5 years in relevant working experience. • Desired experience with a humanitarian organization and operational implementation on AAP, CFM and CE. • Experience with capacity building and interaction with governmental counterparts would be a plus.

Language: Fluency in oral and written communication in Arabic and intermediate level in English.

KNOWLEDGE & SKILLS

• Proficiency in Windows, MS Office (Word, Excel, PowerPoint, Outlook). • General knowledge of WFP’s mandate, activities and AAP policies. • Ability to work independent and take initiative • Excellent communication skills

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Programme Lifecycle & Food Assistance Can facilitate implementation of food assistance programmes under guidance using basic understanding of principles and good practices of programme design, implementation and monitoring. Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to facilitate, under guidance, food assistance programme implementation that deploys full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation. Knowledge of Specialized Areas Understands basic technical concepts and data andtheir relevance to food assistance programmes. Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes. Strategic Policy Engagement w/Govt Understands and applies basic principles of engagement with government counterparts at the national or local level.

EXPECTED BENEFITS:

WFP Offers a diverse range of benefits and entitlements including annual, sick and parental leaves, allowance for the eligible spouse and children and UN Joint pension Funds. In addition to a life Changning experience that save and change lives.

WFP is following the UN salary scale in Jordan; the expected net pensionable salary ranges between 16,767 and 21,422 JOD per year; depending on the years of managerial experience in supply chain exceeding the minimum requirements.

TERMS AND CONDITIONS

Applications must be submitted online through WFP e-Recruitment System

• Internal WFP staff can access the VA through the internal WFP CAREER page via the link: http://newgo.wfp.org/services/e-recruitment
• External applicants are kindly requested to follow the link: http://www1.wfp.org/careers/job-openings

Make sure that you answer all mandatory questions accurately and to attach your updated CV in English.

• Join WFP to be part of saving lives and changing lives: https://www.youtube.com/watch?v=N4rFCbNDXiw&feature=youtu.behttp://ar.wfp.org/videos/recruitment-video-ar

Only short-listed candidates will be contacted.

DEADLINE FOR APPLICATIONS

1 February 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.