Program Officer, Transfers

Job Description

Background

Founded in 1933, the International Rescue Committee is a leading non-sectarian non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services and advocacy for refugees and victims of oppression or violent conflict. Staff and volunteers provide shelter, medical and public health assistance, education, training, and income-generating programs for refugees in nearly 30 countries. IRC also helps refugees resettle in the United States. IRC’s field offices across the US ensure that new arrivals have food, shelter, and clothing. IRC staff work with refugees to help them gain self-sufficiency through English language classes, job training and placement services and participation in community activities. Committed to human dignity and self-reliance, the IRC serves a symbol of hope and renewal for those who have taken flight in search of freedom.

The Program Officer, Transfers manages transfers as a part of the Processing team within IRC’s US Programs Department. The Program Officer ensures accurate and timely processing of transfers and delivers regular updates and trainings to IRC field offices. The Program Officer regularly supports other aspects of the processing team’s work including assurances and travel. The Program Officer reports to the Senior Program Officer, Processing and works closely with other US Programs staff and external partners.

Major Responsibilities

- Manage pre and post arrival case transfers. - Maintain the shared Transfers mailboxes, providing timely responses to field and RSC inquiries, and organizing email correspondence. - Become expert with processing functionality of USP’s information systems: IRIS, ETO, and WRAPS. Participate in user testing for new functionality and enhancements and recommend improvements. - Maintain up-to-date subject matter expertise in R&P program requirements and PRM guidance. Analyze impact of new requirements, identify gaps and process improvements, and assess compliance. - Contribute to - and when appropriate - solely create and/or update processing SOPs. Facilitate user-friendly training sessions for USP staff. - Support proposal writing and other grant reporting efforts. - Analyze trends across the network and advise the Senior Program Officer, Processing and the Director for Processing of areas of concern. - Whenever necessary support other processing functions, including allocations, post-assurance updates, travel, and family reunification. - Provide support to the Resettlement team as needed, including participating in desk monitoring, conference preparation, supporting annual headquarters monitoring, and other tasks. Backfill/TDY for Resettlement team absences. - Other ad-hoc projects and responsibilities as assigned by the Director of Processing.

Key Working Relationships:

Position Reports to: Senior Program Officer, Processing Position directly supervises: n/a

Other Internal and/or external contacts:

Internal: Processing team colleagues; USP HQ colleagues; USP field colleagues

External: Refugee Processing Center, Resettlement Support Centers, Other Resettlement Agencies, IOM

Job Requirements

- Bachelor’s Degree; advanced degree a plus. - 2-4+ years of experience in refugee resettlement field; demonstrated in-depth knowledge of the US resettlement program. - Strong computer skills: advanced knowledge of Microsoft Office, especially Excel; Adobe; familiarity with IRIS and WRAPS a plus. - Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners. - Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships. - Multi-cultural sensitivity and ability to work as a member of a team. - Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; exceptional attention to detail. - The ability to work well under pressure in a fast-paced team environment; aptitude for ongoing learning and adjusting to frequent changes in processes. - Flexibility and willingness to support other processing related job areas when needed.

Working Environment:

- Remote

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits! In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications