Program Officer, Data and Knowledge Management, US Legal Services

The Program Officer, Data and Knowledge Management, US Legal Services, supports the Legal Services Technical Unit at IRC Headquarters and immigration legal services across RAI’s network of 24 US offices, which collectively serve 15,000 immigration clients per year. The position provides support, guidance, and training to local program offices and HQ colleagues. This role will support an on-going transition to a new, online legal case management system. The Program Officer plays a pivotal role in maintaining and organizing resources and facilitating learning and knowledge sharing across IRC’s network of legal programs. This position will report to the Director, U.S. Legal Services.

Responsibilities:

Data Management

- Become an expert in reporting on IRC’s legal services, and regularly provide data and analysis for reports, proposals, and tracking, including on national grants and subcontracts; prepare annual data analytics report for US Legal Services - Identify staff training needs related to using the online case management system and develop and provide materials, training, and resources to address these needs. - Serve as the main point of contact with an external case management software company that provides IRC’s online legal case management system. - Respond to inquiries from staff regarding data entry and using the case management system; investigate and troubleshoot challenges. - Prepare and disseminate monthly US Legal Services Newsletter

Knowledge Management

- Manage intranet resources and pages specific to US legal services, including organizing materials, keeping information current, and structuring the pages to be accessible and user friendly. - Support regular virtual training and meetings as well as in-person conferences and meetings by providing administrative and logistical support. - Create additional training resources, such as modules and videos. - Facilitate sharing of resources and materials across all offices in a way that is conducive to learning. - Assist in the on-boarding of new immigration staff by sharing information and adding them to relevant distribution lists and networks - Maintain accurate directory and email distribution list of all immigration staff across the US network. - Manage billing, track funds, and provide other administrative support related to US legal services programs - Prepare applications for DOJ Accreditation for signature and submission. - Special projects and other duties as needed.

Qualifications:

- Bachelor’s degree required. - Minimum 3-5 years of work related to data and knowledge management, preferably in a nonprofit setting. - Prior experience with legal services case management systems - Prior experience working in non-profit immigration legal services preferred. - Ability to work independently and as a team member in a diverse, fast-paced environment. - Experience working with data management systems and IT with demonstrated creativity and ability to troubleshoot digital technology. - Experience with adult learning and developing curricula or training resources highly desired. - Strong critical thinking, research, and analytical skills - Excellent oral and written communication skills - Solid training, presentation, and team building skills. - Highly proficient in Microsoft applications and internet - Fluency in English, written and spoken. - Ability to work occasional weekends and/or evenings as required.

Working Environment:

- Occasional domestic travel as needed to attend meetings. - This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update