The International Rescue Committee (IRC) is among the world’s leading humanitarian relief and development organizations. For 80 years, the IRC has been at the forefront of every major humanitarian initiative to assist people uprooted by war, persecution, or civil conflict. IRC staff go to the toughest places, implement both immediate response and long lasting programs, and conduct the type of applied research and advocacy the aid community needs to continually push itself to find better solutions for people. In all its country programs and in the US, IRC teams partner with local governments, community organizations and private sector companies to achieve measurable improvements in people’s economic well-being, safety, health and education.
The IRC’s Airbel Impact Lab designs, tests, and scales life-changing, cost-effective solutions for people affected by conflict and disaster. By applying the IRC’s deep technical expertise and field experience with a range of skills from the behavioral sciences, human-centered design, rigorous research, and multi-disciplinary problem-solving in humanitarian contexts, we work to develop breakthrough solutions that combine creativity and rigor, openness and expertise, and a desire to think afresh with the experience of a large-scale implementing organization.
The Research Officer will work on a new health project within the Airbel Impact Lab supported by the Health Technical Unit called Dela. In partnership with Medic Mobile and Think-it, an engineering collective, we’re looking to build and test a digital tool to enhance supervision and support for CHWs. Dela is a video based remote supervision tool that helpsCHW supervisors remotely supervise their CHWs. Due to COVID-19, supportive supervision will be more essential now than ever to ensure adherence to protocols and guidelines, especially as supervisors may not be able to travel out to CHWs to conduct supervision visits because they may be overwhelmed by cases at their health facilities.
In the next phases of work, the team in Liberia will work with designers and engineers to build, test and collect qualitative and quantitative data on the functionality and feasibility of Dela. The research officer will be based in the field and will be responsible for working with the design researcher to ensure the recruitment and participation of the ideal target population of CHWs, supervisors, community members and other stakeholders across a range of data and connectivity environments.
- Work collaboratively with the project leads, a design researcher and stakeholders to plan and execute day-to-day learning needs in Liberia. - Directly support the recruitment of users and stakeholders (60+ user interviews and test participants) - Develop segmentation of users - Responsible for appropriate collection of consent forms and tracking of consent - Assist the design research team with translation, setting up data collection processes and necessary logistics, such as securing appropriate location(s) to conduct data collection activities, ordering refreshments for participants, obtaining necessary approvals, arranging for interviews, focus groups, and all other data collection instances based on the research team’s plan etc.
- User recruitment plan including strategies for recruiting and connecting with a range of users and data connectivity environments. - Screeners that enable the proper filtering of potential research participants according to guidelines and criteria. - Data collection platform management that enables the collection and sorting of user data and feedback.
Key Working Relationships
Position Reports to: Project Lead
Position directly supervises: N/A Indirect Reporting: Associate Director of Design and Innovation, Rachel Lehrer Health Technical Advisor, Alison Wittcoff
- Understanding of design or scientific research would be a plus - Previous experience working in health care - Articulate, comforting, curious and persuasive - Experience working in recruiting, consumer research or marketing a plus - Unparalleled team collaboration skills; comfort working with researchers, refugee camp education staff, translators, enumerators, and beneficiaries - Excellent interpersonal skills, able to communicate with interdisciplinary colleagues on all levels, with all backgrounds, in a distributed, multicultural professional environment - Fluency in English is required; French and/or Swahili language skills required for DRC position - High level of proficiency with MS Office, google drive, and project management tools - Congolese or Liberian nationals only
- Frequent travel to and work in communities
Please submit a resume and cover letter by September 15, 2021 through the IRC portal or at the IRC office.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.