Program Manager, Impact at Scale

Job Description

The Crisis Response, Recovery and Development Department (CRRD) leads IRC’s work in 40 crisis affected countries around the world. With an annual budget of approximately $700M, and over 24,000 full-time and auxiliary employees, CRRD delivers high impact programming to improve outcomes for over 34 million people affected by humanitarian crises around the world. Working in partnership with other departments across the IRC, CRRD leads the delivery of our organizational mission of helping those whose lives have been shattered by conflict and disaster to survive, recover and gain control over their lives.

Job Overview/Summary:

To achieve the IRC’s strategic vision to increase the scale and impact of our programs for clients, CRRD has established a small ‘Impact at Scale’ team that is focused on driving scale at country and global level. Impact at Scale works in partnership with other departments to transform the ways in which the IRC supports, funds, designs and manages programs to unlock our ability to extend impactful services to more clients.

Reporting to the Director for Impact at Scale, the Program Manager will provide project management and administrative support to CRRD scale efforts in close collaboration with other colleagues and departments including, but not limited to CRRD technical units & program delivery teams, External Relations, Finance, Operations, Grants (Public and Private), and Research and Innovation functions.

Major Responsibilities:

1. Cross-functional planning and communication

• Support the Director of Impact at Scale to engage and manage an agile, action-oriented cross-functional team, supporting efficient communications and follow-up

• Maintain an active, up-to-date status of priority actions spearheaded by members across the cross-functional team, tracking priorities and flagging areas of concern

• Support the Director of Impact at Scale to utilize best practices and techniques for successful execution of each project/initiative on-time, within scope, and with effective engagement of cross-functional team members/resources

• Contribute to planning and preparation of Impact at Scale cross-functional team meetings and leadership updates (regular and ad hoc), including materials development, communication updates, and effective record keeping/updating.

• Create and integrate scale content through appropriate communications platforms (e.g. CRRD newsletter, RescueNet, etc) to organize and share Impact at Scale materials/content tailored to different audiences

• Design and publish scale communications materials to support CRRD to drive a common understanding of scale and promote an enabling environment in support of it across the organization

• Provide change management support on specific initiatives as directed (e.g. structure transformation) in collaboration with other units

2. Data, Performance and Risk Management – Strategic Projects (for scale)

• Support the planning and facilitation of Strategic Project governance routines to ensure relevant Senior Leadership is effectively engaged in risk mitigation/management and performance support

• Lend support to Strategic Project data collation and interrogation as needed in collaboration with other relevant functions (e.g. GOAT, PMUs, Data Excellence, Finance) to ensure accurate project status dashboards

• Help calibrate Strategic Project information sharing/presentation content to meet the needs of differing leadership audiences and governance routines.

• Participate in the revision and rollout of enhanced performance routines and data sharing practices for Strategic Projects aligned and integrated with CRRD’s departmental performance framework and data ecosystem approach.

3. Program Management

• Lead on the development of detailed project plans and timelines

• Update and maintain internal knowledge management system of scale resources and documents

• Update and maintain RescueNet content.

• Support Director of Impact at Scale to provide timely, clear, and consistent input to key initiatives relevant to the scale ambition (e.g. program design, partnership, client responsiveness, measurement, long term funding, etc).

• Recommend methods to streamline and harmonize workplan management and coordination processes internally and with other IRC business units

• Coordinate intern(s)

Job Requirements:

• Minimum 4 years experience in project managing large scale, cross functional projects

• Fluency in English required; proficiency in Arabic, Spanish and/or French a plus

• Familiarity and experience with project management software tools, methodologies and best practices

• High level of proficiency with the Google suite and Excel as well as the Adobe suite of products.

• Unparalleled team collaboration skills; comfortable working with wide range of staff functions and business teams

• Strong organizational skills, including the ability to be flexible and work well under pressure and deal with competing priorities in a fast-paced team environment

Demonstrated Skills and competencies

● Proven writing and editing skills: the ability to draft memos & letters and edit reports and proposals.

● Solid organizational and administrative skills, with a proven ability to prioritize projects with attention to detail.

● Excellent computer skills: MS Word, Excel, and file sharing.

● Grants and/or contract management experience

● Knowledge management experience, including developing and maintaining file and record-keeping systems, developing related logs and guidance documents

● The ability to work independently and productively in a fast-paced environment – pro-activity and initiative to problem solve within the job parameters is essential.

Key Working Relationships:

Position Reports to: Director for Impact at Scale

Position directly supervises: N/A

Indirect Reporting: N/A

Other Internal and/or external contacts:

Internal:

● CRRD Strategy & Performance, Technical Excellence, Program Delivery, Measurement, Operations, Grants and Data Analytics

● Research & Innovation

● Finance and Supply Chain

● External Relations

● Awards Management Unit

● IRC Awards Management Unit

● Data Excellence

Working Environment:

● Standard office environment - open for fully remote work // majority working hours overlap with EST.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

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Qualifications