Program Manager

Major Responsibilities:

Program Support and Technical Assistance Management

- Ensure program quality and client access to Refugee Cash and Medical Assistance (CMA) and Refugee Support Services (RSS) programs for partner agencies - Monitor performance and outcomes of TXOR West activities as they relate to CMA and RSS programs. - Ensure CMA and RSS programs operate within federal and state regulations. - Coordinate with TXOR West team to make fiscal year funding allocation decisions. - Contribute to the preparation and review of TXOR West funding opportunities, partner plans of operations, proposed outcomes, and budgets. - Monitor performance and outcomes of partner agencies on a monthly basis; prepare data analysis to share with TXOR West staff and partners. - Collect, organize, and analyze data on statistics and trends related to contract deliverables for reporting purposes and to determine need for technical assistance to partners. - Conduct routine desk monitoring to ensure ongoing compliance in CMA and RSS programs. - Participate in annual on‐site monitoring activities including case file review, activity and service observations, staff and client interviews, and exit meeting conversations for CMA and RSS programs on‐site monitoring visits in coordination with finance manager and partnership manager.

Technical Support

- Provide technical assistance and troubleshooting to partner agencies throughout the development and life cycle of each contract. - Meet on a monthly basis with partners to discuss progress and challenges related to meeting program goals. - Identify training needs related to the delivery of CMA and RSS programs. Coordinate with TXOR West team on trainings designed to improve program quality and service delivery. - Collaborate with Texas Office for Refugees (TXOR) on working groups as needed. - Other related duties as assigned

Job Requirements:

Education: 4-year college degree in relevant field required. Graduate degree in management, international relations or social work preferred

Work Experience: 2-3 years of experience with federal (preferably ORR) grant development, monitoring, compliance and reporting.

Demonstrated Skills and Competencies:

- Experience with refugee populations or other similarly vulnerable populations preferred. - Demonstrated success working and communicating effectively in a multi‐cultural environment. - Proven ability to contribute both independently and as a key team member. - Self‐ starter with excellent problem‐solving skills combined with the proven ability to multi‐task, prioritize duties, and manage time effectively. - Proficient in Microsoft Office applications (Word, Excel, Outlook); Experience with databases and applications preferred.

Language Skills: Fluency in written and spoken English

Working Environment: The Program Manager, TXOR West position is eligible for full-time remote work therefore candidates from any Texas location will be considered. Expectation to travel within the local community for partner meetings and events. Expectation to occasionally travel and participate in meetings throughout the TXOR West region and/or statewide. Oversight of staff in remote field sites.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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