Program Coordinator, Evaluation Alliance for Human Rights (EAHR)

Job Description

Program Background:

IRC is working to build a sustainable, multisite evaluation network to support the rights of people who have been persecuted. Known as the Evaluation Alliance for Human Rights (EAHR), it aims to recruit and train volunteer physicians and mental health professionals to provide critical free medical and psychological evaluations for asylum seekers and individuals seeking other forms of humanitarian legal protection. More than 40% of asylum seekers have been tortured, but often have nothing more than their word to prove it. A medical or mental health evaluation provides corroborating evidence to a case and more than doubles the chance of being granted asylum and, by extension, a chance at achieving stability and better integration outcomes. However, evaluations are often prohibitively expensive; EAHR creates more pathways to access this potentially life-changing resource. The need for services through EAHR remains ever-present as more asylum seekers arrive and face overwhelming obstacles in proving their protection claim and living stable daily lives. In response, IRC is excited to launch a national coordination model for EAHR that will support three locations – two building off of successful pilot programs in Arizona and Washington State, and one new expansion site in Dallas, TX.

Job Overview****:

The EAHR Program Coordinator will provide critical assistance, technical expertise, training, and shared resources to assist local offices in building and maintaining the day-to-day operational aspects of EAHR’s infrastructure. Coordinating activities and services for a specific local branch of the EAHR network, they will remain in close communication with the HQ-based EAHR Senior Project Coordinator and Clinical Therapist, along with serving as the main focal point of contact for local volunteers and providers, in addition to other partners united around the program’s mission to provide access to critical medical and psychological evaluations for individuals seeking asylum and other humanitarian forms of protection.

Major Responsibilities:

· Serve as the main point of contact for local volunteers and legal referrals to the network;

· Conduct volunteer onboarding and provide regular volunteer management;

· Review referrals for appropriateness;

· Serve as communication focal point between volunteers and legal providers;

· Coordinate the scheduling of evaluations and related interpreting services;

· Head up regular data recording and record keeping;

· Be on-call during evaluations to troubleshoot any issues that arise;

· Coordinate with MSW interns on resource and referral needs for applicants;

· Feed into network-wide best practices and standard operating procedures.

· Other related duties as assigned.

Key Working Relationships:

Position Reports to: Mental Health Program Coordinator Position directly supervises: N/A Other Internal and/or external contacts:

· Internal: EAHR Senior Project Coordinator and Clinical Support Coordinator; EAHR volunteers, applicants and interpreters; MSW interns; other key staff across offices and HQ technical units

· External: Partner organizations and community entities also involved in services for asylum seekers and individuals seeking multiple forms of humanitarian legal protection

Job Requirements:

Education:

· Undergraduate degree preferred, ideally in Social Work or similar field of study; please note that relevant work experience can be a substitute for an undergraduate degree;

Work Experience:

· Minimum of two years of experience managing a project and/or providing critical operational support to a project or program;

· Minimum of one year of volunteer coordination/management a plus;

Demonstrated Skills and Competencies:

· Expert communication skills (written and verbal);

· Experience managing the schedules of multiple stakeholders;

· Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively;

· Strong ability to effectively build internal and external relationships with stakeholders;

· Ability to notice trends, issues and opportunities of note and to elevate them to program colleagues and leadership;

· Familiarity with issues facing immigrant communities, particularly refugees, asylum seekers and other individuals seeking protection in the US;

· Deep commitment to serving communities across immigration statuses facing multiple obstacles and vulnerabilities;

· Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age;

· Ability to follow strict guidelines of client confidentiality and safeguarding;

· Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiarity with data-tracking systems;

Language Skills:

· Fluency in English required.

· Fluency in a commonly spoken EAHR client language (ie, Spanish, Kinyarwanda, Arabic, French,

Swahili, among many others) welcome, but not required.

Working Environment:

· Combination of standard, professional office environment and remote work.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The IRC and IRC employees must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

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Qualifications