Process Documentation Internship (Santiago, Chile)

Overview

Create documentation for fundraising processes at UNICEF

You have:

• A bachelor’s degree programme undergraduate or graduate in Industrial Engineering, Process Engineering, Computer Science, Engineering, Information Technology (IT) or another related field is required.
• No experience is required.
• Spanish Native. Fluency in English is considered an asset.
• Be enrolled in an undergraduate, graduate, or Ph.D. degree programme.
• Applicants must be at least 18 years old.
• Be proficient in at least one of UNICEF's working languages: English, French or Spanish. Fluency in the working language of the office you are applying to is required.
• Have excellent academic performance as demonstrated by recent university or institution records.
• Have no immediate relatives working in any UNICEF office; and have no other relatives in the line of authority that the intern will report to.
• Additional consideration will be given for any past experience.

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, an opportunity

Under the guidance and supervision of the Business Intelligence Associate, the PFP (Private Fundraising and Partnerships) Process Documentation intern is responsible for the creation of documentation (manuals, policies, procedures) of the PFP main processes. Furthermore, the PFP Process Documentation intern is involved in the creation of diagrams to describe the actors, activities and data flows of each process. This position requires excellent writing skills and the ability to work independently and with minimal supervision.

Incumbents at this level are not expected to remain for an extended period of time in the post.

• Internship Location: Chile Country Office
• Expected Duration: 16 Weeks
• Modality: Remote
• Dedication: Full Time
• This is a non-remunerated internship.

How can you make a difference?

Key functions

• Create documentation of donor acquisition processes (via direct dialogue/face-to-face, telemarketing, digital, and direct response TV strategies), donor retention activities, and payment processing.
• Create documentation of the systems and reporting tools used in fundraising.
• Document policies and procedures related to data security.
• Document algorithms used in visualization tools (dashboards).

Related duties/tasks

• Work with all members within the PFP team to understand the processes.
• Develop flow charts that describe the donor acquisition, donor retention, and monthly payment processes, along with the data flow between systems.
• Prepare a manual that provides details of the data sources, design, and algorithms applied in the visualization of donors’ data.
• Prepare documentation regarding sensitive data protection measures, both existing and soon to be implemented in UNICEF Chile.

To qualify as an advocate for every child you will have…

• A bachelor’s degree programme undergraduate or graduate in one of the following fields is required: Industrial Engineering, Process Engineering, Computer Science, Engineering, Information Technology (IT) or another related field.
• No experience is required.
• Spanish Native. Fluency in English is considered an asset.

To be considered for an internship, applicants must meet the following requirements:

• Be enrolled in an undergraduate, graduate, or Ph.D. degree programme.
• Applicants must be at least 18 years old.
• Be proficient in at least one of UNICEF's working languages: English, French or Spanish. Fluency in the working language of the office you are applying to is required.
• Have excellent academic performance as demonstrated by recent university or institution records.
• Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office; and Have no other relatives in the line of authority that the intern will report to.
• Additional consideration will be given for any past experience.

Documents to be uploaded:

• Letter from the University, presenting the interested student and indicating the formal internship application. Include the degree, ongoing / completed studies and their academic performance.
• Current medical insurance certificate (Isapre, Fonasa, International Insurance, Accident Insurance or similar)
• Updated CV (Including your contact details, residence and emergency contact)
• Copy of your Identity Card (Cédula de Identidad/RUT) or valid passport.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are...

Core Competencies:

• Demonstrates Self Awareness and Ethical Awareness
• Works collaboratively with others
• Builds and Maintains Partnerships
• Innovates and Embraces Change
• Thinks and Acts Strategically
• Drive to achieve impactful results
• Manages ambiguity and complexity

Functional Competencies:

• Analyzing
• Applying technical expertise
• Learning and researching
• Planning and organizing

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Potential interview questions