Private Sector Fundraising (PSFR) Assistant - Donor Care, GS-4, Jakarta, Indonesia

Contract

This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education.

Salary

The salary for this job should be more than 823 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a hero

UNICEF Jakarta is looking for Private Sector Fundraising (PSFR) Assistant Donor Care who will support UNICEF Indonesia’s Customer services, with the goal to continuously improve donors’ experiences, retention and saving rate.

Title: Private Sector Fundraising (PSFR) Assistant, Donor Care Level: GS-4 (General Service Category) Type of Contract: Fixed-Term, Post #114084 Duty Station: Jakarta Post Effective Date: 1 January 2021

How can you make a difference?

Improve experiences of donors with UNICEF: improve donor’s experiences from supporter servicing, welcome call, retention, and saving cancellation through various channels

1. Ensure the consistent provision of professional, donor-focused customer service by:

• Performing enquiries from various sources in a timely fashion.
• Performing case escalations and ensure all cases are closed.
• Enlisting relevant assistance from various internal teams and external party/ies to support enquiries

2. Supporting customer service function to deliver the highest level of donor at all times.

3. Assist in data entry of donor profiles and donations and other matters that may arise.

4. Work closely with Donation Processing Assistant and Donor Database and Application for other matters that may arise.

5. Perform other reasonably related duties as assigned by Fundraising Specialist (Donor Management).

To qualify as an advocate for every child you will have…

• Completion of secondary education + four (4) years of experience in Customer service and/or administrative support. Or Bachelor’s degree in related areas + one (1) year of experience as mentioned above.
• Experience in banking, telco industry or fundraising organization is an asset
• Proven customer service ability; data entry and knowledge of data management is an asset
• Fluency in English and Bahasa Indonesia.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

• Builds and Maintains Partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Thinks and acts strategically

• Works collaboratively with others

  JP PSFR Assistant (Donor Care) GS4 IDS21035.docx

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. This vacancy is open for Indonesians only.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

The screening of your application will be conducted based on the information in your profile. Before applying, we strongly suggest that you review your profile to ensure accuracy and completeness. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.