Principal Client Advisor

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 144,446 USD and 189,140 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1. Organizational Context

a. Organizational Setting

The post is located in the Madrid Operations Team 5, Madrid Operations Service, Madrid Operations Division of the Madrid Registry. The Madrid Operations Division is responsible for receiving, processing and registering international trademark applications and associated transactions. The Madrid Operations Team 5 specializes in providing personalized support to large clients, guiding them in the administration of their trademark portfolios.

b. Purpose Statement

The incumbent is required to administer the work of the Madrid Operations Team, monitor the quality of the work and prepare statistical reports. The incumbent is furthermore required to perform examination of applications for international registration of marks, modifications, renewals, refusals, rectifications or any other documents received with respect to an international registration, which requires a thorough understanding of the Madrid Agreement, the Madrid Protocol, the NICE and VIENNA Classification and the Administrative Instructions.

c. Reporting Lines

The incumbent works under the supervision of the Manager of the Madrid Operations Team 5.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Serve as focal point for a number of “key accounts” (major users), analyzing the situation of each, setting up regular contacts, providing guidance and dedicated trainings to ensure a high level of customer service.

b. Provide expert Madrid System business input to development activities relating to the Madrid System including IT tools and Madrid System rules changes.

c. Compile and analyze workload and productivity statistics and make proposals to the Operations Team Head on how to increase efficiency and timeliness of work outputs.

d. Based on survey results, feedback from users, and issues raised by formalities examiners, draft inputs for the update and continuous development of the knowledge base; ensure knowledge sharing within the team.

e. Examine complex and contentious international applications and reply to queries on complex examination and procedural issues ensuring legal accuracy; identify training needs for team members and propose training plans to the Operations Team Head for approval; provide on-the-job training and coaching and monitor quality.

f. Keep abreast of changes in the Madrid System, in particular changes in the regulatory framework and developments relating to IT tools used for processing and formalities examination, publication preparation and customer services.

g. Participate as a resource person in seminars and other events when required.

h. Perform other related tasks, including acting on behalf of the Team Head as required.

3. Requirements

Education (Essential)

First-level university degree.

Experience (Essential)

At least six years of relevant professional experience with the Madrid System, including an IP office or comparable working environment.

Experience with examination under the Madrid System.

Experience in providing customer service and training.

Language (Essential)

Excellent written and spoken knowledge of English.

Language (Desirable)

Knowledge of other official UN languages.

Job Related Competencies (Essential)

Good knowledge of the Madrid Agreement and Protocol concerning the International Registration of Marks.

Good communication skills with the ability to communicate information clearly, both orally and in writing.

Good IT skills for document processing, data management and data search.

Ability to work within the rules, regulations and procedures governing the area of work.

Meticulous attention to detail and ability to spot irregularities.

Good time management and work organization skills.

Ability to handle and protect confidential and sensitive data with integrity.

Ability to work on own initiative and with a marked sense of teamwork and shared responsibility.

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Competent user of Microsoft Office applications (including Word, Excel, Outlook and PowerPoint), databases, information management systems and the internet; ability to adapt quickly to new software.

4. Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5. Information

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary****:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the July 2024 rate of 89.2%

P3

Annual salary

$62,692

Post adjustment

$55,921

Total Salary

$118,613

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions. The selected candidate’s appointment will be subject to an overall term of five years in this position, with no possibility of renewal beyond that term. S/he may, however, apply and be considered for other positions at WIPO.

This is not applicable to WIPO staff members on fixed-term, continuing or permanent appointments, who were recruited following a competition under Staff Regulation 4.10 (“Appointment Boards”).

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

___________________________________________________________________

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.