Preferred Communities (PC) Case Management Intern (Unpaid)

RESPONSIBILITIES:

- Assist with client check-ins over the phone or through video calls (as preferred by the client) - In collaboration with Preferred Communities (PC) Casework Team, develop individualized plans with detailed action steps based on client needs; supporting clients with action steps such as exploring employment opportunities, assisting with referrals for additional support services, etc. - Provide direct client-centered casework activities such as contacting clients and external agencies to book and arrange public services and health care appointments; accompanying clients to appointments as needed for support - In collaboration with PC Team and Healthcare Benefits Navigators, develop Access HRA and NYC Housing Connect and other benefits navigation workshop materials; delivery of workshops to clients as needed - Support casework administrative tasks such as enrolling clients into database systems, uploading client documents, completing intake assessments and client agreement forms, accompanying clients to their appointments. ▪ In coordination with Healthcare Benefit Navigators, support screening and enrollment activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, etc. - Keep thorough and accurate case file documentation in IRC’s database - Keep all digital files up to date and create new digital client files as needed - Communicate client concerns and potential challenges to PC Casework Team Members/Healthcare Benefits Navigator

LEARNING OBJECTIVES:

- Gain experience with the U.S refugee resettlement process and services available to clients specifically in/ around New York City. - Gain experience in identifying clients' needs to appropriately coordinate medical care and connect them to necessary supportive services within the community. - Gain experience with conducting wellness assessments 6 months and 12 months after ICM enrollment and keeping thorough and accurate case file documentation of all direct services provided to clients. - Develop skills in creation and delivery of workshops addressing client housing, employment and resource benefits navigation

Qualifications

Fluent in English, Spanish required, French/Wolof, Haitian Creole, Russian, Ukrainian