Preferred Communities (PC) Case Management Intern (Unpaid)
Assist clients with case management and support services
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Overview
Assist clients with case management and support services
You have:
- Fluent in English and Spanish.
- Experience with the U.S. refugee resettlement process.
- Ability to conduct wellness assessments after enrollment.
- Skills in creating and delivering workshops for clients.
RESPONSIBILITIES:
- Assist with client check-ins over the phone or through video calls (as preferred by the client) - In collaboration with Preferred Communities (PC) Casework Team, develop individualized plans with detailed action steps based on client needs; supporting clients with action steps such as exploring employment opportunities, assisting with referrals for additional support services, etc. - Provide direct client-centered casework activities such as contacting clients and external agencies to book and arrange public services and health care appointments; accompanying clients to appointments as needed for support - In collaboration with PC Team and Healthcare Benefits Navigators, develop Access HRA and NYC Housing Connect and other benefits navigation workshop materials; delivery of workshops to clients as needed - Support casework administrative tasks such as enrolling clients into database systems, uploading client documents, completing intake assessments and client agreement forms, accompanying clients to their appointments. ▪ In coordination with Healthcare Benefit Navigators, support screening and enrollment activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, etc. - Keep thorough and accurate case file documentation in IRC’s database - Keep all digital files up to date and create new digital client files as needed - Communicate client concerns and potential challenges to PC Casework Team Members/Healthcare Benefits Navigator
LEARNING OBJECTIVES:
- Gain experience with the U.S refugee resettlement process and services available to clients specifically in/ around New York City. - Gain experience in identifying clients' needs to appropriately coordinate medical care and connect them to necessary supportive services within the community. - Gain experience with conducting wellness assessments 6 months and 12 months after ICM enrollment and keeping thorough and accurate case file documentation of all direct services provided to clients. - Develop skills in creation and delivery of workshops addressing client housing, employment and resource benefits navigation
Qualifications
Fluent in English, Spanish required, French/Wolof, Haitian Creole, Russian, Ukrainian
Potential interview questions
| Can you describe a time when you had to assist a client with a difficult situation? | This question probes your problem-solving skills and ability to work under pressure. | Share a specific example, focusing on your actions and the positive outcome achieved. |
| How do you prioritize tasks when managing multiple clients? | This assesses your organizational skills and ability to manage time effectively. | Pro members can see the explanation. |
| What strategies would you use to maintain accurate documentation for client files? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle a situation where a client is resistant to accessing needed services? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working collaboratively with a team. Why is teamwork important in this role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
