Planning, Monitoring & Evaluation Manager (Global Internal Communication and Staff Engagement), P-4, Division of Global Communication and Advocacy, UNICEF, NYHQ

Contract

This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be between 171,387 USD and 220,969 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope...

Strategic office context:

For the last three years, UNICEF's Global Internal Communication function has been undergoing a pivotal transformation to enable strategic organizational culture change and results-at-scale across the Organization.

The reform of the Internal Communication function began in 2019, following a report issued by the Independent Task Force (ITF) on Workplace Gender Discrimination, Sexual Harassment, Harassment and Abuse of Authority. The ITF recommended that UNICEF “re-conceptualize its internal communication approach and develop a cohesive internal communication strategy” that emphasized “two-way communication,” and called for Internal Communication to be “recast and elevated” as a key enabler of workplace culture and effective organizational management and change. The ITF also recommended that UNICEF “strengthen the necessary mechanisms and support systems, including policies, management practices and specific functions such as DHR, OIAI (Office of Internal Audit and Investigations) and Internal Communications.”

Considerable progress has been made to date in implementing these organizational recommendations, including:

• Since 2019, the development and implementation of a first-ever UNICEF Global Internal Communication and Staff Engagement Strategy (GICSES);
• In 2021, for the first time, ‘Internal Communication and Staff Engagement’ (ICSE) was positioned as a strategic organizational performance enabler in UNICEF’s 2022-2025 Strategic Plan.
• In 2022, a UNICEF Executive Committee endorsed a proposal to pilot a first-of-its-kind “Globally Networked, Organization-Wide, Internal Communication & Staff Engagement Collaboration Structure” to start advising and orchestrating strategic internal communications across the organization for maximum impact on organizational culture and Core Values; organizational mission and targeted results; and executional consistency and rigor.
• In 2022, as part of the ongoing effort to reform and institutionalize the Internal Communication function, UNICEF’s Global Internal Communications Section began developing a global Internal Communication (IC) Governance framework that will include appropriate policies, procedures, standards, and processes for the effective practice of internal communication across the Organization.

A key part of the ongoing reform of UNICEF’s ICSE function is to establish and implement a strategic ICSE planning, monitoring and evaluation system. In this context, the specific role of the position is to support the Chief to establish and execute a new organization wide ICSE Planning, Monitoring & Evaluation (PME) system to effectively coordinate, plan, monitor, evaluate, and report on the impact and results of the new globally networked ICSE collaboration structure and SP ICSE Enabler.

How can you make a difference?

The position will be vital to supporting the Chief to implement the internal communications reform efforts that are under way within UNICEF. In doing so, the position is critical for effective coordination, planning, monitoring and evaluation of the global ICSE function throughout the Organization so that it is appropriately performing its strategic enabling role in the 2022-2025 Strategic Plan, and the Globally Networked, Organization-Wide, Internal Communication & Staff Engagement Collaboration Structure is effectively implemented.

The Global ICSE PME Manager is responsible for the development and execution of an evidence-based strategic planning, monitoring, evaluation, and reporting for UNICEF’s global ICSE function, including developing results frameworks; creating appropriate structures, systems, processes, and tools; managing data collection and analysis; and reporting results. In doing so, the incumbent will work closely with the Division of Analytics, Planning and Monitoring (DAPM), and PME teams in other HQ Divisions and Offices, Regional and Country Offices, as well as other parts of the Organization as required. A key part of the role will involve building collaborative relationships and partnering with, and building the capacities of, diverse stakeholders within UNICEF.

Summary of key functions/accountabilities:

1. Working closely with DAPM, coordinate with all HQ Divisional and Regional Planning Chiefs/teams to: • Establish a strategic, organization wide, Global ICSE PME system • Through a streamlined and agile process, incorporate relevant planned developments and milestones in HQ Divisions and Regions into UNICEF's global Internal Communication and Staff Engagement (ICSE) strategic planning, monitoring and evaluation system • Synergize key Divisional/Regional ICSE channels and products (i.e., SharePoint sites, Newsletters, etc.) with global ICSE channels and content • Develop an integrated M&E results framework that is aligned with the SP Results Framework and other relevant programme/organizational frameworks

2. Working closely with the Global ICSE Editorial Manager, develop and implement a monthly, quarterly, and annual ICSE editorial planning system that will support and streamline global ICSE editorial planning both within the Global ICSE team and with all collaborators in the Globally Networked, Organization-wide, ICSE Collaboration Structure. This includes: • Establishing appropriate mechanisms, tools and processes and ensuring their effective use by the Global ICSE team and collaborators • Collating, reviewing, and analyzing input from collaborators to ensure alignment with global ICSE Goals and Priorities

3. Working closely with the ICT Division (ICTD) and the global ICT network, coordinate and manage all work related to ICSE's strategic Goal 3 area of "Creating a Synergized Digital ICSE Ecosystem" across all UNICEF offices, including establishing an effective governance mechanism. This includes: • Developing a digital governance mechanism, including processes, practices, and guidance for UNICEF’s digital ICSE channels and platforms (i.e., communication, collaboration, content management) • Ensuring a strong user focus in all activities related to the creation of a synergized digital ICSE ecosystem

4. Working closely with DAPM and the Division of Human Resources (DHR) PME team, manage data analysis of the demographics of UNICEF's global workforce, the attitudes and perceptions of UNICEF's global workforce, and the performance of global ICSE channels and content, to inform: • Making progressively greater impact of UNICEF's global ICSE work • Strategic ICSE advice to senior leaders and all collaborators in the Globally Networked, Organization-wide, ICSE Collaboration Structure • All global ICSE reporting requirements

5. Manage a team of direct reports and potential matrix reports from the Globally Networked, Organization-wide, ICSE Collaboration Structure, and find creative, cost-effective ways to build the Global ICSE team's strategic PME capabilities, including: • Guide reports and teams in the Global ICSE Collaboration Structure to use relevant ICSE data to inform their ICSE work and reporting • Build the capacity of team members and collaborators to improve their strategic ICSE planning, monitoring and evaluation

To qualify as an advocate for every child you will have…

Education:

An advanced university degree is required in one of the following fields: social sciences, management, international relations, communications, or another relevant technical field.

Experience: A minimum of eight years of professional experience in one or more of the following areas is required: strategic communication and programme planning, management, data, and research, monitoring and evaluation, or other relevant areas.

Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

Other Skills and Attributes:

a) Specific technical knowledge required:

• Ability to analyze complex organizational data • Ability to manage complex projects and assignments • Ability to supervise and direct a team of professional, consultant and support staff • Ability to plan, organize, and implement training • Ability to express clearly and concisely ideas and concepts in written and oral form • Proven ability to network and manage relationships with stakeholders and partners • Strong interpersonal communication skills and negotiating skills • Proven ability to conceptualize, plan and execute ideas as well as transfer knowledge and skills • Knowledge and understanding of current theories and practices in communication research, planning and strategy. • Knowledge of digital communication and information systems, platforms, and tools, including for effective communication planning, collaboration, monitoring and reporting. • Ability to exercise good judgement under pressure. • Ability to handle multiple assignments with competing deadlines. • Good knowledge of international development issues and of UNICEF priority areas. • Knowledge of UN and other international organizations; good understanding of world affairs, current events, and international development issues

b) Common technical knowledge required

General knowledge of: • Communication management. Knowledge of theories and practices in communication research, planning and strategy. • Fundamentals for working in various media formats • Knowledge of the UN or other international organizations. • Global human rights issues, specifically relating to children and women. • UNICEF communication goals, policies, guidelines, and strategies. • UNICEF policies and strategy to address international and national issues. • UNICEF emergency communication; policies, goals, strategies. • Gender equality and diversity awareness.

Technical knowledge to be acquired/enhanced: • Expertise in management, communication strategy and networking • Technical competence in monitoring and evaluation

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Core Values

UNICEF competencies required for this post are…

• Builds and maintains partnerships (2)
• Demonstrates self-awareness and ethical awareness (2)
• Innovates and embraces change (2)
• Thinks and acts strategically (2)
• Drive to achieve results for impact (2)
• Manages ambiguity and complexity (2)
• Nurtures, leads, and works well across teams and sections (2)
• Works collaboratively with others (2)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: UNICEF Competency Framework

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.