Personal Computing Team Assistant

Result of Service - Volume of ticket request resolutions in line with other members of the team, workload dependent; - Excellent communication skills; - Good team player, collaborative in addressing workload;

Work Location Geneva

Expected duration Expected to start on 1 October 2022 and through 31 December 2022.

Duties and Responsibilities These five (5) positions are required for ICT equipment installation and possibly early life ICT support for the newly constructed Building H in the UNOG Palais compound, as part of the ongoing Strategic Heritage Project (SHP). These positions are located in the ICTS/SDS/Personal Computing Team and incumbents will work under the direct supervision of Chief of the Personal Computing Unit.

• End User Devices Administration and Configuration:

  • Develops End User Devices images for standard configurations of Computing Environments;
  • Assists in performing software distribution updates, scripting, testing and support;
  • Maintains and updates technical documentation for desktop management software;
  • Receives and logs problem calls or service requests in the automated tracking system with minimum delay;
  • Attempts to resolve as many problems calls or service requests on initial contact;
  • Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc;
  • Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay;
  • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc;
  • Acts as problem escalation point for technical staff ;
  • Escalates problems/tasks to the appropriate parties in accordance with established procedure;
  • Provide technical advice to clients when necessary;
  • Effective handling (unboxing, moving, installation, operation, testing and maintenance) of all hardware equipment.
  • Ability to physically handle UN standard hardware equipment not exceeding 12 Kg per single unit.
  • Performs other related duties as required.

  Qualifications/special skills Academic Qualifications: High School Diploma required. Experience: Three years of professional experience in an IT environment, including strong knowledge of imaging devices and helpdesk support is required. Language: English and French are the working languages of the UN Secretariat. Fluency in English (both oral and written) is required; working knowledge of French is desirable.

  Additional Information This contract is administrated by UNOPS; therefore, will follow UNOPS Rules and Regulations.

  No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.