People & Culture (P&C) Support Administrator

Overview

Support International Assignees' onboarding, banking, and contracting processes.

You have:

• Associate’s Degree (or equivalent) or at least three years related experience in human resources or customer service.
• Strong organizational and coordination skills with keen attention to detail.
• Excellent customer service skills and a client-oriented approach.
• Basic knowledge of general HR and experience with HR systems (for example, Workday).
• Ability to address employee issues resulting in timely resolution or appropriate escalation.
• Time management skills and the ability to prioritize requests.
• Strong critical thinking.
• Strong communication skills with different stakeholders.
• Cultural sensitivity and awareness.
• Familiarity with global mobility or international HR processes preferred.
• Previous experience with HRIS systems (Workday preferred).

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

**Preferred candidate’s locations****: Costa Rica or Dominican Republic. Open to locations within Latin America and the Caribbean where World Vision International is registered to operate.

Contract Type: Fixed Term (Less than 1 year, subject to renewal), Part Time.

JOB PURPOSE

The International Assignee (IA) Support Coordinator is responsible for ensuring a seamless onboarding, banking, and contracting experience for International Assignees within WVI. This role provides administrative and coordination support across multiple People & Culture (P&C) functions, ensuring compliance with internal processes and maintaining data accuracy throughout the IA employment and onboarding process.

KEY RESPONSABILITIES

International Assignees (IA) Onboarding Assistance:

• Track onboarding progress for new and existing IA candidates by running weekly reports and verifying employment data.
• Ensure onboarding plans and business processes are assigned in a timely manner.
• Submit requests for global health risk assessments and follow up to obtain relevant reports.
• Provide up-to-date IA information to the P&C teams involved in IA recruitment, employment and onboarding.
• Respond promptly and attentively to general onboarding inquiries from new and existing IAs.
• Refer technical questions to relevant P&C teams and ensure all inquiries are addressed.

International Assignees (IA) Banking Assistance:

• Provide information to IA candidates on requirements for establishing a bank account; maintain and update account opening instructions.
• Prepare employee reference letters accurately and promptly for banking institutions.
• Coordinate with banking institutions to ensure IAs receive swift first-hand resolution for any banking issues.
• Collect and verify IA mailing data and submit for mail shipment; follow up with corporate services to ensure regular shipment as per SLAs.
• Address general banking inquiries from IAs and/or P&C staff on a daily basis.

International Assignees Contracting Assistance:

• Support the preparation of IA contracts, ensuring all pre-contract requirements are met.
• Maintain accurate and compliant employee records in accordance with data privacy regulations.
• Process IA contract extensions upon request and within contracting guidelines.

Other Duties:

• Meaningfully participate in team meetings and make contributions into team’s success.
• Partner and collaborate with team members on their portfolios as needed.
• Perform other duties as needed at manager’s discretion

REQUIRED PROFESSIONAL EXPERIENCE, EDUCATION, TRAINING, LICENSE, REGISTRATION, AND /OR CERTIFICATION:

• Associate’s Degree (or equivalent) or at least three years related experience in human resources or customer service. Equivalent combination of education and experience is accepted.
• Strong organizational and coordination skills with keen attention to detail.
• Excellent customer service skills and a client-oriented approach.
• Basic knowledge of general HR and experience with HR systems (for example, Workday).
• Ability to address employee issues resulting in timely resolution or appropriate escalation.
• Time management skills and the ability to prioritize requests.
• Ability to self-organize and handle multiple priorities effectively.
• Strong critical thinking.
• Ability to stay focused and problem-solve without direct supervision.
• Cultural sensitivity and awareness.
• Strong communication skills with different stakeholders.

PREFERRED QUALIFICATIONS:

• Familiarity with global mobility or international HR processes preferred.

• Previous experience with HRIS systems (Workday preferred).

• Ability to work cross-functionally and manage multiple priorities effectively.

Language Requirements:

• Excellent speaking, writing and listening skills in English. Other language/s will be an added advantage.

Travel and/or Work Environment Requirement****:

• No travel expected.
• Work will be principally homeworking/remote.
• Adjusting to changing priorities or time zones.
• Flexibility in working across cultures and regions.

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 5 months ago - Updated 5 months ago - Source: wvi.org