People & Culture Field Coordinator

Overview

Support HR services across regional and project locations ensuring compliance and staff care.

You have:

• Minimum of a Bachelor's degree in Human Resources Management, Business Administration, General Management, Social Sciences or a related field.
• Professional training or certification in HR management, employee relations, labour law, safeguarding, HRIS/Workday or project management is an advantage.
• At least three (3) years of relevant experience in Human Resources or People & Culture, preferably in an NGO, project or multi-location operating environment.
• Professional written and spoken English is required.
• Working knowledge of French or relevant local languages is an advantage.
• Strong interpersonal, mediation, advisory, facilitation and communication skills.
• Good organisational skills, discretion, attention to detail and ability to meet deadlines.

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

Purpose

Supports the Regional Operations Managers, Cluster and Area Programme Managers as well as Project Managers to deliver timely, compliant and staff-centred Human Resource services across assigned regional and project locations. The role provides day-to-day support in employee relations, recruitment and onboarding, performance management, learning and development, staff wellbeing, P&C reporting, Workday data quality, records management, safeguarding compliance and coordination with internal and external stakeholders within the field operational areas. The position promotes World Vision's ethos, values and staff care standards while ensuring consistent application of People & Culture policies and procedures.

Key Responsibilities

P&C Advisory, Employee Relations and Policy Support:

• Support the Programme Manager, Regional Operations and Project Managers with day-to-day guidance on people-related matters.
• Interpret and apply P&C policies, employment terms, procedures and staff care standards consistently across assigned locations.
• Provide initial support on employee relations concerns, coach managers on appropriate actions and escalate cases to the P&C Manager in line with ER protocols.
• Promote professional conduct, respectful workplace practices and World Vision's mission, values and behavioural expectations.

Workforce Planning, Recruitment, Onboarding and Internship Management:

• Support annual workforce planning by tracking vacancies, contract end dates, retirements, rotations, internships, national service placements and staffing needs.
• Coordinate recruitment logistics, interview documentation and timely submission of interview reports in line with recruitment guidelines.
• Facilitate structured onboarding, orientation updates and probation follow-up for new hires.
• Manage internship and national service processes, including approved requests, selection support, TORs, placement tracking and reporting.

Performance Management, Learning and Staff Development:

• Coordinate the regional performance management calendar, including mid-year conversations, annual appraisals, calibration support and improvement tracking.
• Coach managers and staff on probation reviews, performance documentation and contract appraisal, renewal or separation processes.
• Consolidate learning and development needs from assigned locations for inclusion in the national L&D plan.
• Track, report and follow up on staff participation in approved training and development activities.

Staff Wellbeing, Engagement, Leave and Total Rewards Support:

• Coordinate leave administration in Workday and support accurate records for annual, sick and other approved leave types.
• Support staff wellbeing, social activities, engagement initiatives and implementation of Our Voice action plans.
• Coordinate completion of staff engagement and pulse check surveys and follow up on agreed actions.
• Provide routine guidance on benefits and total rewards matters, escalating salary and benefit recommendations to the P&C Manager or Director.
• Support staff access to medical guidance and staff care resources, including certified support channels where applicable.

P&C Systems, Records, Risk, Internal Controls and Safeguarding:

• Maintain secure, accurate and up-to-date employee files, P&C trackers and Workday records for assigned locations.
• Follow up on P&C field audit findings, internal controls and risk mitigation actions.
• Ensure safeguarding policy acknowledgements, required training evidence and reporting mechanisms are properly documented and communicated.
• Support staff and managers to understand child and adult safeguarding responsibilities and promptly report safeguarding concerns through approved channels.
• Protect confidential employee information and apply appropriate data management standards.

Reporting, Planning, Coordination and Knowledge Management:

• Prepare and submit accurate monthly, quarterly and annual P&C operations reports, including internship and national service updates.
• Support P&C planning meetings, annual business planning and implementation tracking of regional P&C initiatives.
• Consolidate data, lessons, staff issues and follow-up actions for decision-making by the Programme Manager and P&C leadership.
• Maintain organised P&C records, templates, trackers and evidence files for monitoring and reporting.

Stakeholder Engagement, Networking and Administrative Support:

• Build effective working relationships with staff, Programme Managers, P&C teams and internal support functions.
• Liaise with external agencies such as SSNIT, labour office, tax office, health providers and local authorities on routine P&C matters.
• Represent World Vision professionally and promote a positive organisational image in all P&C engagements.
• Provide administrative and logistical support for P&C meetings, trainings, staff engagements and other duties assigned by the supervisor.

Knowledge, Skills and Experience

• Minimum of a Bachelor's degree in Human Resources Management, Business Administration, General Management, Social Sciences or a related field.
• Professional training or certification in HR management, employee relations, labour law, safeguarding, HRIS/Workday or project management is an advantage.
• At least three (3) years of relevant experience in Human Resources or People & Culture, preferably in an NGO, project or multi-location operating environment.
• Experience supporting employee relations, recruitment, onboarding, performance management, learning and development, staff wellbeing, HR reporting and compliance.
• Strong interpersonal, mediation, advisory, facilitation and communication skills.
• Good organisational skills, discretion, attention to detail and ability to meet deadlines.
• Ability to coach managers and staff, work as part of a team and model staff care and work-life balance.
• Professional written and spoken English is required.
• Working knowledge of French or relevant local languages is an advantage.
• Work environment: Regional office-based with regular travel to assigned project and field locations.
• Travel: Approximately 30% domestic travel is required.
• On call: Approximately 10%

Locations

• Southern Regional Operations and Head Office
• Northern Operations & GIWASH

Locations

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 4 days ago - Updated 3 days ago - Source: wvi.org