People & Culture Employee Experience Administrator

Overview

Provide quality customer service and HR support for employees.

You have:

• Associate's Degree (or equivalent) or at least three years of related experience in human resources or customer service.
• Excellent interpersonal relationship and customer service skills as well as basic knowledge of general HR.
• Skills and experience in handling simple HR requests and queries.
• Time management skills and the ability to prioritize requests.
• Ability to troubleshoot employee issues and either resolve or know how/when to escalate.
• Ability to communicate with staff at all levels - orally and in writing.

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

People & Culture Employee Experience Administrators are our front-line customer service representatives for World Vision staff. This position is responsible for providing quality and timely customer service and quick resolution on employee human resources (HR) issues. In addition, the Employee experience Administrator will support day-to-day administrative and operational duties for a number of our local office branches.

MAJOR RESPONSIBILITIES

HR Administration and Employee Programs

Provide day-to-day administrative support for different areas of HR in the areas of local P&C office administration.

This can include (but is not limited to):

• Employee recordkeeping/personnel files.
• Local onboarding/orientation of new staff and offboarding.
• Administration of employee programs such as service awards and unemployment compensation.
• Employee benefits (statutory benefits, local benefits, etc.).
• Vendor management/invoicing.
• Payroll inquiries and reporting.

Employee Experience & Customer Service

• Perform customer service functions for World Vision employees – mainly Global Centre staff and International Assignees.
• First-line service ticket review for Ask P&C/P&C Helpdesk-related systems: Identify the complexity of HR issues and either resolve general issues or route/escalate to an appropriate P&C Specialist, Generalist, or Business Partner. Where appropriate, respond to service ticket issues regarding compensation, benefits, and general employee inquiries.
• Identify questions, concerns, and inquiries that request further information or creation of policies, procedures, and/or help articles.
• Conduct periodic customer satisfaction surveys to evaluate the effectiveness of P&C’s helpdesk function.

Continuous Improvement & Ad Hoc Duties

• Compile statistical reports and information as needed on Ask P&C ticket issues and other activities.
• Occasional backup of employee contracts administration in times of surge capacity.
• Continuous individual development

KNOWLEDGE AND QUALIFICATIONS

• Associate’s Degree (or equivalent) or at least three years of related experience in human resources or customer service. An equivalent combination of education and experience is accepted.
• Excellent interpersonal relationship and customer service skills as well as basic knowledge of general HR.
• Skills and experience in handling simple HR requests and queries.
• Time management skills and the ability to prioritize requests.
• Ability to troubleshoot employee issues and either resolve or know how/when to escalate.
• Ability to communicate with staff at all levels – orally and in writing – while personifying our WV value of “We Value People.”

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: wvi.org