Patient Safety Project Manager

Result of Service By 1 March 2023 the consultant will: - Submit a final report summary of culture of safety survey data including graphs (example will be provided). - Submit documents for RCA and science of safety training. - Submit an instruction manual on administration of a culture of safety survey (example will be provided). - Submit a final report presentation of the final report summary (see above) in powerpoint.

Work Location UNHQ

Expected duration 12 months

Duties and Responsibilities This position is in the Clinical Governance Section of the Division of Healthcare Management and Occupational Safety and Health, Office of Support Operations, Department of Operational Support. The Clinical Governance team is responsible for development and implementation of Healthcare Quality and Patient Safety Standards. The incumbent will be reporting to the Senior Medical Officer, Clinical Governance Section.

The Division of Healthcare Management and Occupational Safety and Health provides expert healthcare management and OSH services to all UN secretariat entities (Field missions, Offices Away from Headquarters and Economic Commissions), the New York based agencies funds and programs, as well as providing strategic leadership of whole-of-system medical issues through the UN Medical Directors Network.

The Patient Safety Project Manager is responsible for supporting the organization’s overall goal of becoming a high-reliability organization by facilitating patient safety and quality improvement initiatives designed to reduce error and improve patient outcomes. Under the direct supervision of the Senior Medical Officer, the consultant will: - Facilitate root cause analysis (RCA) investigation meetings with appropriate teams for sentinel events and work to assure that corrective actions are proposed in a timely manner. - Develop and track project plans including scope, timelines and milestones for administering a Culture of Safety Survey - Coordinate team meetings, provide timely and thorough documentation of meeting minutes, meeting action items and effective follow through/implementation on action plans. - Assist in the administration of a Culture of Safety Survey to medical facilities through: o Coordinating implementation of mode of survey administration o Testing survey prior to administration o Coordinating and disseminating communication o Developing instructions on survey administration o Coordinating data analysis by organizing and developing reports and graphs - Assist in delivery of Root Cause Analysis and Science of Safety training. - Assist in development and deployment of a Clinical Adverse Event Reporting system. Including project plans (scope, timelines and milestones) - Create annual report summarizing program implementation. Reports and all materials developed by staff members and consultants remain exclusive property of the CGS and United Nations following the consultancy. All work is confidential.

Qualifications/special skills Competency: Professionalism: Knowledge of the functional area of quality and patient safety in the delivery of healthcare, ability to produce reports and papers on technical issues; ability to apply UN regulations, rules, policies and guidelines in work situations; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands; speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

Academic Qualifications: - Bachelor’s Degree Required; Master’s Degree Required, preferably in Public Health or Healthcare Administration; CPHQ or PMP Preferred

Experience: - At least 4 years of prior work experience, preferably in healthcare. - Demonstrated experience and skill in project or program management, familiarity with standard PM documentation including gantt charts, timelines, tracking deliverables. - Experience with culture of safety survey, clinical adverse event reporting systems is preferred. - Experience working in international organizations is an asset. - Ability to work independently with minimal supervision is required. Prior consulting experience is an asset.

Language: - Languages Required: English required; second UN working language is an asset.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.