Outreach Assistant

Volunteering Admin IT & Telecom

Overview

Assist in streamlining visa application services for family reunification.

You have:

• Experience with client management and outreach in visa application processes or similar administrative settings is required.
• Experience in call center and knowledge of CRM is an asset.
• Strong demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment.
• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.
• Attention to detail, ability to organize paperwork in a methodical way; discreet, details and clients.

Contract

This is a UNV contract. More about UNV contracts.

Building upon ten years of successful cooperation with the German Federal Foreign Office (GFFO), Family Assistance Program (FAP) has been contributing to more orderly and timely family reunification (FR) visa processing by the German Visa Sections and facilitating safe and regular migration of vulnerable families to Germany through 10 FAP centres, including the center in Istanbul.

Under overall supervision of FAP Istanbul National Coordinator and direct supervision of the Senior Programme Associate, the successful candidate will be accountable and responsible for assisting the streamlining of visa application services for the German family reunification caseloads. The assigned tasks may require: • Provide comprehensive support to family reunification operations at the FAP Center by managing beneficiary assistance and case files, including data entry, document processing, and file tracking in line with SOPs. • Conduct applicant interviews, ensure accurate data recording, and maintain high-quality standards in case management and reporting. • Coordinate appointment scheduling, support applicants with form completion and documentation, and respond to inquiries via phone and email. Ensure timely updates in case management systems and proper organization and submission of files to the German Consulate. • Perform any other related tasks as may be required or assigned by the supervisors.

Values • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. • Professionalism: demonstrates the ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. • Delivering results: produces and delivers quality results in a service-oriented and timely manner; action-oriented and committed to achieving agreed outcomes. • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

• Experience with client management and outreach in visa application processes or similar administrative settings is required. • Experience in call center and knowledge of CRM is an asset.

Skills Required: • Strong demonstrated ability to maintain accuracy & confidentiality in performing responsibilities; • Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Attention to detail, ability to organize paperwork in a methodical way; discreet, details and clients.

This is a volunteer assignment, not employment. By sharing your time, energy, and talents, you can support communities in need and become part of something greater than yourself — a global movement for peace, development, and humanitarian aid. Volunteering strengthens trust, solidarity, and reciprocity among citizens, and it can promote a sense of belonging and purpose.

The assignment will be based in Istanbul and required 5 days in the office in Gayrettepe, Istanbul. The UN Volunteer will be responsible for arranging her/his own housing and other living essentials.

The Summary of UNV Entitlement (National Associate): All paid in local currency • Current Monthly Living Allowance (MLA): USD 1,291 • Private insurance coverage by CIGNA Note to citizens of Türkiye: As per UN’s diplomatic mission status, it is not included in National Security Institution’s (SGK) system but can be only initiated on private basis.

Notes: 1) The allowances are in no way to be understood as compensation, reward or salary in exchange for the volunteer work. 2) It's important to note that UNV assignments are volunteer assignments, not employment. The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. 3) You can check full entitlements at the duty station: https://app.unv.org/calculator 4) Please read the complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos

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Potential interview questions

Added 20 days ago - Updated 9 days ago - Source: unv.org