Operations Team Coordinator

Overview

Manage operations team for efficient international patent application delivery.

You have:

• First-level university degree.
• At least six years of relevant professional progressive work experience, including at least three years in an IP office or comparable working environment.
• Experience with formalities examination of patent/trademark/industrial design applications.
• Excellent written and spoken knowledge of English and a good knowledge of a second language, among the following PCT publication languages: Arabic, French, or Russian.
• Knowledge of other PCT publication languages (Arabic, French, German, Portuguese, Russian and Spanish).
• Ability to lead and motivate a team.
• Excellent time management and work organization skills.
• Client orientation, with ability to deliver high-quality client services.
• Excellent communication skills, both oral and written.
• Ability to explain the rules, regulations and procedures governing the area of work.
• Excellent analytical and problem-solving skills.
• Excellent IT skills for data management and data search.
• Integrity in dealing with confidential and sensitive data.
• Highly adaptable to new environments, tasks and demands.
• Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 139,444 USD and 182,591 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

1. Organizational Setting

The post is located in the PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and for delivering high-quality customer services to PCT users in all 10 official PCT publication languages.

2. Purpose Statement

The incumbent as Coordinator of an Operations Team is required to manage the work of the team, ensuring high standards of quality, quantity and timeliness for the service delivery of international patent applications.

3. Reporting Lines

The incumbent works under the supervision of the Head of the PCT Operations Section.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Ensure optimum service levels to stakeholders in terms of quality, efficiency and timeliness for international patent applications and associated data received.

b. Prepare workplans and ensure efficient distribution of assignments within the team. Prepare regular reports for management.

c. Manage the staff of the team; monitor and provide regular feedback on performance; propose training for staff to enhance technical skills, language skills, and competencies; conduct performance evaluation meetings and ensure timely finalization of performance evaluation exercises; follow up on recommendations/issues identified.

d. Keep abreast of work-related developments and receiving office requirements. Ensure team members are kept informed and provide training on issues impacting the work.

e. Provide information to applicants, PCT Offices and Authorities on procedural and other file-related matters, and monitor receipt of incoming documents. Participate in missions when required.

f. Proactively participate and make proposals in internal meetings and working groups related to: staff issues; developments in the work area; and rationalizing, harmonizing and implementing internal work processes.

g. Advise team members on the handling of complex and contentious issues requiring a thorough understanding of the PCT rules and regulations and liaise with PCT legal specialists as required.

h. Give presentations on the role and functioning of processing teams.

i. Perform other related tasks as required.

3. Requirements

Education (Essential)

First-level university degree.

Experience (Essential)

At least six years of relevant professional progressive work experience, including at least three years in an IP office or comparable working environment.

Experience with formalities examination of patent/trademark/industrial design applications.

Experience (Desirable)

Experience in supervising a team.

Language (Essential)

Excellent written and spoken knowledge of English and a good knowledge of a second language, among the following PCT publication languages: Arabic, French, or Russian.

Language (Desirable)

Knowledge of other PCT publication languages (Arabic, French, German, Portuguese, Russian and Spanish).

Job Related Competencies (Essential)

Ability to lead and motivate a team.

Excellent time management and work organization skills.

Client orientation, with ability to deliver high-quality client services.

Excellent communication skills, both oral and written.

Ability to explain the rules, regulations and procedures governing the area of work.

Excellent analytical and problem-solving skills.

Excellent IT skills for data management and data search.

Integrity in dealing with confidential and sensitive data.

Highly adaptable to new environments, tasks and demands.

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

4. Organizational Competencies

1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

5. Information

Annual salary****:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the July 2022 rate of 73.5%.

P3

Annual salary

$62,692

Post adjustment

$46,079

Total Salary

$108,771

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

Temporary appointment are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.

Potential interview questions