Operations Specialist

Major Responsibilities:

Office Safety and Security (S&S)

- Support day-to-day S&S-related needs in the Baltimore office, in coordination with the operations team and office leadership. - Report S&S incidents involving covered persons in accordance with established protocols. - Assist in the development and implementation of office-specific S&S resources, including the provision of S&S briefings to new staff and covered persons.

Information Technology (IT)

- Support the management of IT and communications infrastructure, including the proper tracking and communication of hardware and software-related matters and new device set-up. - Provide ongoing support and communication related to IT support, troubleshooting, and escalation. - Work with HQ IT team to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.

Supply Chain and Inventory

- Order supplies, equipment etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed. - Manage and maintain digital and physical files for office inventory. - Support office inventory needs, including contributions-in-kind (CIK) and procured inventory via day-to-day storage, tracking, and reporting. - Submit vendor billing/invoices in partnership with finance team. - Support fleet management in accordance with established protocols. - Support on- and off-site storage needs.

Facilities Management

- Manage office equipment leases and coordinate repairs and improvements with vendors and property managers as needed. - Coordinate the allocation of workspaces and support related employee lifecycle needs such as building access. - Support smooth functioning of office infrastructure including front desk support, communications equipment, and services. - Assist with planning and coordinating office events and meetings.

Job Requirements:

Work Experience: One or more years of relevant work experience in office administration; facilities management, procurement or related field, preferred.

Demonstrated Skills and Competencies:

- Must be physically able to lift 50 lbs. - Highly organized self-starter with demonstrated problem-solving and follow-through ability, and proven success in managing multiple and diverse priorities under pressure. - Strong analytic problem-solving skills with attention to detail. - Ability to troubleshoot basic IT issues. - Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications. - Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment. - Ability to work both independently and in a dynamic, cross-functional global team structure. - Highly proficient in Microsoft Office suite. - Demonstrated ability to work effectively with stakeholders at all levels. - Ability to manage and work through change in a proactive and positive manner.

Education: Bachelor’s degree preferred.

Language Skills: Fluency in English required.

Working Environment: Standard office working environment. Occasional evening and weekend work may be required.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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