Operations Associate, GS-6, Fixed Term, Nairobi, Kenya Country Office, Open to Kenyan Nationals and Applicants with Work Authorization

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,003 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, an equitable chance in life

How can you make a difference?

The Operations Associate (Quality Assurance) will provide transaction processing support for users (Programme and Operations sections) in Nairobi and Zonal Offices, ensuring that all VISION-related transactions are acted upon, reports generated as may be necessary, effective and efficient solutions are provided and incidents and queries on the system appropriately addressed. Under the general supervision of Operations Officer (Quality Assurance), incumbent performs a variety of data information gathering, input and manipulation, report generation and dissemination using VISION. S/he is responsible for user support in first line functions: provides business support for country and zone offices; communicates with user sections.

Key functions, accountabilities and related duties/tasks:

1. VISION transactions

• Scrutinize and review VISION transaction requests ensuring all supporting documentation and relevant information is in compliance with rules and procedures
• Process transactions in VISION using the correct t-codes and related work processes accurately and timely
• Retrieve monitoring reports, in accordance with established timelines and procedures
• Support project roll outs and implementation of new processes, including testing, debugging, and implementation of new application and systems
• Analyze problems, identifies alternatives, test and recommend solutions
• Respond to requests/queries in relation to transactions handled by the Hub, track and monitor the incident throughout its life cycle, including verification and closure
• Maintain a permanent link between both Programme and Operations sections for Vision transactions and liaise with Finance to ensure the finalization of transactions made
• Files/archives, when needed, all relevant documents for audit purposes.

2. Training and orientation on VISION and HACT

• Provide detailed metrics on Hub transactions, analyze and define training need
• Facilitate training for staff and implementing partners in the area of VISION and HACT
• Conduct orientation on VISIION for newcomers
• Compiles Frequently Asked Questions and maintains knowledge databases for eventual distribution among VISION users

3. Perform additional assignments as requested by the supervisor.

Impact of Results:

The work of the Operations Associate (Data Processing) is critical to the achievement of office indicators as the Hub manages transactions processing and support smooth programme implementation. Delay or failure to carry out timely processing could adversely affect achievement of results for children and non-adherence to the policies and procedures will attract audit observations. Overall, the Hub functions support efficiency and effectiveness as well as standardization of transaction processing. The functions listed have a direct impact on the performance scorecard for the office and achievement of results across sector

To qualify as an advocate for every child you will have…

Minimum requirements:

• ****Education:**** Completion of secondary education, preferably supplemented by technical or university courses in a field related to the work of the organization. Computer literacy and ability to effectively use standard office software, tools and technologies.
• Work Experience:Six years of progressively responsible clerical or administrative work, of which at least one year is closely related to support of programme activities. Preference will be given to those who have working experience with SAP or similar systems.
• Language Requirements:Fluency in English and knowledge of local language

Desirables:

• Developing country work experience and/or familiarity with emergency.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.